Luno reviews

We appreciate you taking the time to provide us with feedback and we’re happy to hear that you are enjoying your journey at Luno! To the moon 🚀

Hi there, Marcus here. Thanks for taking the time to write such detailed feedback. Appreciate the positive comments, hope we can build on that for others too. Noted on the medical and shares points - as discussed at the last all hands the main issue is that we do actually pay everyone in kind for medical, so no-one should be out of pocket here, and we are working on giving people the option to join a company-wide scheme, but again the financial impact shouldn't be different either way. Interesting point about the BTC - we've had some requests for this in the past. The reason we don't pay in BTC is not because we don't want to / can't, it's because in most countries it's not clear how to declare it for tax in one's personal capacity, so we don't want people to have to deal with individual tax issues. Over time as we work with various tax authorities and regulators we hope to get some more clarity here, not just for Lunauts but also the wider public. On the point about senior management being blinded, I would contest that, but I am very happy to discuss this with you in more detail if you want to. There have been cases where people are not the right people to grow with the organisation and almost without exception this has been dealt with - although I will admit sometimes a bit slower than what some people would prefer. But it's not that there is no awareness of it, it's more just how one practically deals with it. It's also important to balance bringing new new people with upskilling existing people, and we hope that most of the time we get it right. re a specific person with a relationship with me that gets treated different, I know who you are alluding to here and I would recommend that you speak to me to get more context as I can assure you that I don't and have never let a personal relationship be put over whether someone is the best person for the job - not at Luno or anywhere else - and if you look at our track record and a broad sample size you will see this is true. In fact, it's one of the things I'd say we pride ourselves on. When there are instances where this appears to not be the case, there are often some context or nuances that everyone might not be aware of, and so the best is just to ask me for more information / discuss your concerns, there is nothing to hide here. That all said, when you scale these things do get tricky and there is a lot of noise, so we try our best to do everything at the right speed and in the right way. Thanks again for both the positive and constructive feedback, I can assure you we're working hard on all these things to make things better for everyone. Marcus