Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 671 reviews)); "Schedule is flexible and good for work/life balance" ((in 633 reviews)); "The pay is good and the product line is broad" ((in 471 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 442 reviews)); "Flexible and can work from home." ((in 169 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Annual layoffs recently." ((in 155 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 126 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,779 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,779 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

4.0

Jul 11, 2025

Ecare

Associate

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits Office arrangements and seating is perfect

Cons

Politics is too much in Ecare department. Every other teams and projects are really good with supporting staffs and work environment. But ecare is different with worse politics and bucketing

Lumen Response

11mo

Thank you for writing a review about your experience at Lumen. We're happy to hear that your overall experience has been positive, but are saddened to read about your experience within your department. Lumen is committed to ensuring an empowering work environment for everyone. We hope that you felt comfortable expressing your concerns with your manager. Thank you again for your honesty, and we wish you the best of luck with the next step in your career.

4.0

Jul 10, 2025

Process Gaps

Product manager

Recommend

CEO approval

Business Outlook

Pros

Strong and capable product leaders

Cons

Lack of strong product management process

Lumen Response

11mo

Thank you for sharing your experience with us. We're always looking to improve, so we truly value your feedback. Thank you again for your review and for all the hard work you do at Lumen!

5.0

Jul 9, 2025

Work life balance

Lead architect

Recommend

CEO approval

Business Outlook

Pros

Work life balance Good Training Good Medical Insurance

Cons

I dont have any cons

Lumen Response

11mo

Thank you for taking the time to write a review. We're happy to hear your experience at Lumen has been positive! Thank you again for your review.

Viewing 226 - 228 of 7,779 Reviews

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