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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,781 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      1.0
      Jul 18, 2025

      New leadership is terrible. Layoffs every year.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits and employees programs.

      Cons

      Poor new leadership at all levels. Doesn't practice values.

      avatar
      Lumen Response
      11mo
      We appreciate you taking the time to share your experience with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We truly appreciate your time and honesty. Your feedback will help us improve.
      5.0
      Jul 18, 2025

      Amazing Place to work

      Software development engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work-life balance with learning environment

      Cons

      Growth is on the slower side within the company

      avatar
      Lumen Response
      11mo
      Thank you for taking the time to write a review. We're pleased to know that you value work-life balance and continuous learning, just as we do. Lumen believes our employees should take time for themselves and their loved ones to recharge. We're committed to helping our leaders grow so that we can all succeed together. Thank you again for your review and all the work you do with us!
      2.0
      Jul 18, 2025

      Could be better

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team and coworkers, opportunity to work in huge enterprise environments and gain valuable experiences that would be difficult to obtain in other organizations, some of the upper middle managers genuinely listen and and provide solid guidance personally and professionally.

      Cons

      They will lay you off with absolutely no warning, and the layoffs are almost constant, cut cut cut until its they're short staffed then they bring back some of the same people as contractors, but mostly just outsourcing to India, if you are in India you should demand higher pay, their business troubles are related to making massive investments for the future but their only solution to their financial woes is to layoff staff and outsource, really uncreative upper management, and they skip over some of the middle upper management who have been holding the company together, those who should be running the company are skipped over for executive positions in favor of Steve Jobs wannabes who organize ted talk style corporate kool aid drinking sessions that add nothing of value to the company.

      avatar
      Lumen Response
      11mo
      Thank you for sharing your experience with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We truly appreciate your transparency and the feedback you provided. Thank you for all that you do at Lumen.
      Viewing 220 - 222 of 7,781 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,430 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.