Lumen reviews

3.4

58% would recommend to a friend

(7,770 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,770 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Dec 3, 2025

Don't do it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Affordable benefits, FTO, not much else

Cons

Lack of leadership, selfish management, no opportunity for growth, no team collaboration or communication, you are on your own to try to figure out how to get your job done (or even understanding what your job is as it changes regularly) in an ever changing landscape of management, tools and lack of training or even advisement of new tools. Products change constantly and you'd better do your research because they are not telling you much about it other than maybe a few sentences on a company wide call or an email. The sales alignment restructuring this year has been a giant challenge with all parties involved given different competing goals. Good luck if you want even a cost of living raise - not happening for close to a decade now - and they keep finding ways to take money from you while telling you (brainwashing you?) how great the company is doing. This used to be a good place to work but has gone steadily downhill for 8+ yrs.

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Lumen Response
6mo
Thank you for sharing your experience with us. We need feedback to learn about how we can improve. We're glad to hear that you have enjoyed our benefits and FTO. We recognize the difficulties you have faced during your experience, we're sorry to read that you have not felt invested in. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for all that you do at Lumen.
2.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

flex pto and coworkers are great for the most part. Trying to change the company vision and morale with dare to lead and now offering standard annual raises which were unheard of for years.

Cons

Too much change too fast. Changing so fast it can't be changed right, and they want to change all the things right now, with plenty of things missed, and unreasonable timelines. The expectation is to complete it regardless. Processes are constantly changing and people can't remember how or what to do. Do more with less and the stop lists are a joke. Nothing gets stopped they just lay people off or not back fill and expect the same work of the people that are left.

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Lumen Response
6mo
Thank you for sharing your experience with us. We want to hear from people like you to learn how we can do better. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. We recognize that your experience with change has been challenging. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for your hard work.
2.0
Dec 1, 2025

Stay away

Recommend
CEO approval
Business Outlook

Pros

Unlimited FTO is awesome and necessary

Cons

Everything outside of unlimited FTO

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Lumen Response
6mo
Thank you for taking the time to write a review. We value your input. We're glad you're enjoying the flexibility that Lumen offers with unlimited PTO. We recognize the challenges you have faced in your experience, please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for the work you do with us
Viewing 106 - 108 of 7,770 Reviews

Glassdoor has 8,419 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.