Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 695 reviews)); "Schedule is flexible and good for work/life balance" ((in 607 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 469 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 444 reviews)); "Good culture and down to earth coworkers" ((in 180 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 385 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "Lots of layoffs and re" ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Lumen reviews

3.4

58% would recommend to a friend

(7,769 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Apr 16, 2020

Stay away and look for other options

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Hard to find any pros

Cons

Be ready to face office politics. This place has produced far better politicians than managers

2.0

Apr 13, 2020

Steady downhill for employees

It support

Recommend

CEO approval

Business Outlook

Pros

Work-from-home flexibility; dedicated and thoughtful co-workers

Cons

Employees are viewed as a liability; compensation diminishes each year; unrealistic after-hours work and on-call expectations; silly culture change gimmicks

Lumen Response

6y

At CenturyLink, we view our employees as our most important asset and the differentiator that sets us apart from our competition. As part of our integration with Level 3 we took actions to harmonize the compensation philosophies between the two companies, centered around a “Pay for Performance” philosophy while remaining competitive in the marketplace. Thank you for taking the time to write a review.

1.0

Dec 3, 2019

Transforming from good to terrible employer

Director

Recommend

CEO approval

Business Outlook

Pros

Decent work life balance, that's about it

Cons

Below average pay and benefits for tech market, poor leadership - focused only on cost cutting. Big initiative to improve work culture on paper but very poor follow through especially from execs and middle management. Frequent reorgs that are driving good people out of the company and putting in unqualified leaders in place. Managers only care about their upward mobility and not their employees

Lumen Response

6y

Thank you for taking the time to leave a review. We are sorry to hear that you do not enjoy working here. Our leaders are committed to creating a positive work environment where employees are comfortable raising questions and concerns. As a current employee, if you would like to discuss this situation further please reach out to us at CTLHRActionTeam@centurylink.com.

Viewing 103 - 105 of 7,769 Reviews

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Project Manager and Planner

Account Manager I - Wholesale

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Lumen

Lumen reviews

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Ratings by demographic groups

Reviews by job title

Stay away and look for other options

Steady downhill for employees

Transforming from good to terrible employer

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