Lumen reviews

3.4

58% would recommend to a friend

(7,769 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Sep 12, 2021

Toxic HR Culture

Recommend
CEO approval
Business Outlook

Pros

None to share after seeing the culture on week 2 of employment until I was done 10 months later.

Cons

An HR culture (promoted by the CHRO) of backstabbing, gossiping, lack of accountability, and finger pointing. Unhealthy competition, not for being the best, but rather for tearing down others. Unless you are willing to play into the toxic environment, you will be expendable regardless of your work product. Sharing concerns to the wrong leaders, including corporate council and business integrity dept, will lead to you having a target on your back. HR would never allow this behavior in the other areas of the company but enjoy it within the HR Dept.

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Lumen Response
4y
Thank you for taking the time to leave us a review. We believe our employees are our most valuable asset, and we will continue to work hard towards providing a great employment experience for everyone. We are disappointed to see you did not enjoy your experience working here.
1.0
Feb 17, 2021

Centurylink

Recommend
CEO approval
Business Outlook

Pros

Benefits Around 5 hours of vacation time every 2 week pay period

Cons

Bad leadership Hard to get a raise Hard to move up Promotions are based off of who you know not your actual performance Extremely high, almost unattainable goals. Highest STI payout is impossible to reach They play favorites HR is a joke They are always hiring because they have a high burnout rate Base pay is less than a liveable wage Set you up for failure

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Lumen Response
5y
Thank you for taking the time to share your feedback with us. We are sorry to learn that you do not enjoy working here, you can reach out to us directly at CTLHRActionTeam@centurylink.com if you would like to discuss your concerns further.
2.0
Aug 11, 2020
Recommend
CEO approval
Business Outlook

Pros

people are friendly, most of them have adequate knowledge on the Tech/Process . Pro totally depends on your manager as its "Managers' Rule" in each team. OCOC culture is just to fool employees.

Cons

A lot of Politics A lot of Favoritism HR Groupism/ politics (don't believe me, try to get yourself a referral via any employee other than HR team members) frequent change in leadership frequent change in priority and work process No appreciation concept/ turns blind eye to good work. appreciates their favs.

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Lumen Response
5y
Thank you for taking the time to leave us a review. We have a pay-for-performance philosophy, where our employees are rewarded based on their results. As a current employee, we encourage you to talk with your manager about your concerns or you can reach out to us at CTLHRActionTeam@centurylink.com.
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Glassdoor has 8,418 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.