Lumen reviews

3.4

58% would recommend to a friend

(7,769 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Aug 2, 2010

An ok (but not good) place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It all depends on what part of the company you work in I guess, but they offer a relatively flexible work environment - I can make time up for doctor visits, kids events, etc up to 4 hours, after that it's PTO; I can work from home out of necessity (plumber, weather, etc).

Cons

The management has been very top-down. I've seen a number of decisions made by someone relatively high up in the food chain end up causing problems later on, with no accountability ('cause that wasn't their job anyway, right?). With the merger with Embarq having recently happened, the re-org that took place seemed to be a bit of a fruit-basket upset, with managers being positioned in places they probably shouldn't be, my manager among them. A poorly implemented time-tracking process has lead to everyone having no capacity, because senior management gets a red flag when someone is short of 40 hours, so, who's going to not track a full 40 hours? Hmm? There is a lack of cohesion and vision when it comes to managing their website, which may be a result of the recent merger, but there doesn't seem to be any desire to change.

3.0
Jul 22, 2010
Recommend
CEO approval
Business Outlook

Pros

-Same Department for six years. Always expanding. Able to learn new skills. 24x7 facilities. Agents with little or no experience can move into supervisor positions within a few years, can make allowances with schedule when going to school, tuition reimbursement

Cons

very average healthcare package, seems to be some problems with nepotism (in my department), interviews aren't given for every open position, raises have been low although company has made money

5.0
Jul 20, 2010

Great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great leadership team. Strong accountability balanced with support.

Cons

Still finding ways to replace land line revenue

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Glassdoor has 8,418 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.