Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 688 reviews)); "Schedule is flexible and good for work/life balance" ((in 620 reviews)); "The pay is good and the product line is broad" ((in 468 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 438 reviews)); "great job, work from home" ((in 170 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 386 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 157 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 127 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Dec 21, 2010

Good for a single woman raising a family

Central office technician

Recommend

CEO approval

Business Outlook

Pros

Pension annuity or buy out when retiring, vacation time alloted, fair benefits right now, union affiliation, fair wage in today's market

Cons

Bad upper management, bad decision making has led to money problems in the company, less stability within work force, no advancement of employees, poor transfer capabilities.

2.0

Dec 14, 2010

Job satisfaction depends on your immediate chain of command, and what area you work in.

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Great benefits. Some areas have good people to work with, some areas have good pay. Job quality can be very different depending on where you end up. Talk to someone who works in your area before you accept the job offer.

Cons

Very poor morale. Some people seem to know that they will be let go after the merger. Future is very uncertain for locals. Many transferred, quit, or got laid off this year.

4.0

Dec 9, 2010

Good Experience

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good work culture No work pressure management is good

Cons

i don't see much of cons in qwest, Regarding pkg u need to negotiate a lot at the time of joining. Don't expect hike too much

Viewing 7678 - 7680 of 7,766 Reviews

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Senior Director- Chief of Staff

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Lumen

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Ratings by category

Ratings by demographic groups

Reviews by job title

Good for a single woman raising a family

Job satisfaction depends on your immediate chain of command, and what area you work in.

Good Experience

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