Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 677 reviews)); "Good work life balance and flexible" ((in 608 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 469 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 437 reviews)); "Good culture and down to earth coworkers" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 385 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 159 reviews)); "Lots of layoffs and re" ((in 152 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 136 reviews)); "low salary and non timely promotions" ((in 133 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Jun 21, 2011

Not a good place to work

Senior sales engineer

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits OK, above average.

Cons

Constant lay off. You never know if you have job from one day to the next. I am always watching my Back. Trust no one!

3.0

Jun 20, 2011

I would describe it as a satisfactory job.

Repair technician - in-bound calls

Recommend

CEO approval

Business Outlook

Pros

I like the retirement options extended to part-time employees as well as PTO.

Cons

There is lack of communication during the mergers of Embarq and Qwest.

4.0

Jun 15, 2011

Good but can be better

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1) Challenging work environment. Projects are of high quality. 2) Respectful management team. 3) Recognition of good and hard work.

Cons

1) High work pressure. 2) Bad work-life balance. At times, the conference calls with onshore team members are scheduled so late in the night that it is not possible to attend those.

Viewing 7636 - 7638 of 7,766 Reviews

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Account Manager I - Wholesale

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I would describe it as a satisfactory job.

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