Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 699 reviews)); "Good Work Life Balance and WFH" ((in 618 reviews)); "The pay is good and the product line is broad" ((in 453 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 450 reviews)); "Good culture and down to earth coworkers" ((in 176 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Lots of layoffs and re" ((in 158 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 157 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 139 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 132 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,781 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

3.0

Jul 11, 2011

Management doesn't seem to care about employees, just bottom line

Customer care consultant

Recommend

CEO approval

Business Outlook

Pros

The benefits packages are pretty decent. They offer stock purchase as well as a 401K.

Cons

The management is spread out over too large of an area, which makes in impossible for manager to adequately help each employee. Also if you don't work in a large area you're pretty much forgotten about.

4.0

Jul 9, 2011

Satisfied

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

opportunity, growth, benefits, training, education,

Cons

workload, clear strategy, laggered on tecnology

3.0

Jul 7, 2011

Law department management worked at being fair and still maintained an "old boys" club mentality in many ways.

Senior attorney

Recommend

CEO approval

Business Outlook

Pros

Flexibility in schedule; Cross Training; ethics committee attention when it existed; "client" business groups"

Cons

Keeping your head down and providing good service to client group is not enough; you must self promote and manage up effectively to succeed.

Viewing 7630 - 7632 of 7,781 Reviews

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Lumen

Lumen reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Management doesn't seem to care about employees, just bottom line

Satisfied

Law department management worked at being fair and still maintained an "old boys" club mentality in many ways.

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