Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 668 reviews)); "Schedule is flexible and good for work/life balance" ((in 625 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 477 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 441 reviews)); "Flexible and can work from home." ((in 166 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 385 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 156 reviews)); "Lots of layoffs and re" ((in 154 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 135 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 133 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,769 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Feb 27, 2012

This job is not worth the stress and pressure you would endure

Sales and care associate (call center) inbound

Recommend

CEO approval

Business Outlook

Pros

The healthcare benefits are nice and the other associates are very friendly.

Cons

The pressure to obtain sales is insane, management doesn't seem to mind if you are "slamming" (adding products to customers' accounts without their authorization) accounts as long as you are making sales. This is not a job for a person with children, especially single parents, because your schedule is subject to change whenever they feel the need to add overtime and there is no sick leave with this company.

3.0

Feb 27, 2012

It's ok, not great. Lots of changes taking place here now.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work/life balance, support in current role

Cons

Promotional opportunities outside of HQ

2.0

Feb 22, 2012

Poor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

it has benefits and continues to pay a salary.

Cons

poor leadership, top-down management style only, little communication into vision, small company ideas in large merged coporation, original companies not integrated or merged yet...

Viewing 7558 - 7560 of 7,769 Reviews

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Lumen

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Ratings by category

Ratings by demographic groups

Reviews by job title

This job is not worth the stress and pressure you would endure

It's ok, not great. Lots of changes taking place here now.

Poor

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