Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 682 reviews)); "Good work life balance and flexible" ((in 624 reviews)); "The pay is good and the product line is broad" ((in 462 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 419 reviews)); "Good culture and down to earth coworkers" ((in 184 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 395 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 160 reviews)); "Lots of layoffs and re" ((in 157 reviews)); "low salary and non timely promotions" ((in 135 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 134 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,770 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,770 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Apr 8, 2012

It was fair but due to mergers and market changes my department was eliminated

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits and market position makes it a force to be reckoned with

Cons

As in all corporate structures.. each rep is a number and closing a center for the bottom line is not unheard of.

2.0

Apr 8, 2012

Not the best since the Merger

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule. Good cafeteria in some locations. Flexiblilty to work from home, which leads to working all the time and expected to be working all the time due to flexibility.

Cons

Technology is really, really far behind. Too much red tape. No communication to lower level employees. Salaries and treatement below average salaries and treatment for similar work elsewhere. Parking in some cities can be difficult and expensive. Working constantly in IT.

2.0

Apr 2, 2012

Lets fire people who know what they are doing so we can get someone fresh in here who will do better...

Inside sales

Recommend

CEO approval

Business Outlook

Pros

Paid time off was good, 25 days plus 5 holidays

Cons

When CenturyLink "merged" with Qwest things didn't merge, it was us vs them and they won...

Viewing 7543 - 7545 of 7,770 Reviews

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Telecommunications Technician

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Reviews by job title

It was fair but due to mergers and market changes my department was eliminated

Not the best since the Merger

Lets fire people who know what they are doing so we can get someone fresh in here who will do better...

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