Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 691 reviews)); "Schedule is flexible and good for work/life balance" ((in 615 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 459 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "Flexible and can work from home." ((in 176 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 393 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 152 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 133 reviews)); "Poor upper management and stressful" ((in 127 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

57% would recommend to a friend

(7,778 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Sep 8, 2012

The hardest job I think I have ever had to deal with emotionally!!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits...that is it!! Other than that not alot to say positive about the place. I got fired when on FMLA and my daughter got very ill. Ran out of vacation for them to pay me, so they canned me just before my anniversary!!!

Cons

They expect alot even from the people that have worked there longest and have bad months here or there. They don't care...they'll fire ya! Not to mention they like to do the firing just before people have an anniversary!!!

2.0

Sep 7, 2012

They can talk the talk, but they can't walk the walk....

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

As of late, I am having a hard time finding "PROs", But if I have to give some... The company is trying.... They want to care.....

Cons

I dont know were to begin.... Lets put it this way, the corprate leaders are so detatched from reality that it is tearing this company apart.

2.0

Sep 4, 2012

All talk no action

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Leadership promotes strong values, salary even though less then industry norm is still above national average and growth in size allows national mobility. CenturyTel and Embarq areas have a more friendly work environment.

Cons

Actions do not live up to promoted values and corporate provides little support for those who do. To be fair they have a very large challenge and it may take years to achieve, Qwest areas still micro managed and use an over abundance of fear and intimidation as motivation,

Viewing 7471 - 7473 of 7,778 Reviews

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Supplier Manager - CN

Account Manager I - Wholesale

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The hardest job I think I have ever had to deal with emotionally!!!

They can talk the talk, but they can't walk the walk....

All talk no action

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