Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 671 reviews)); "Schedule is flexible and good for work/life balance" ((in 633 reviews)); "The pay is good and the product line is broad" ((in 471 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 442 reviews)); "Flexible and can work from home." ((in 169 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Annual layoffs recently." ((in 155 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 126 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Skip to content Skip to footer

Notifications

Lumen

Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Nov 10, 2012

Overall a good experience if you want to learn how to sell product, just strive to remain ethical.

Sales and care associate (call center) inbound

Recommend

CEO approval

Business Outlook

Pros

The pay rate is fairly good and if you are able to exceed the set expectations and sell a lot, the monthly commission is a great motivator. The core values that are taught and posted all over are well written and provide integrity for the company.

Cons

Management pressures you to sell, and sets unrealistic quotas that seem to favor only the company. Stress levels are high because the threat of losing your job is constantly a risk if you are not pushing the product. Sometimes the calls you receive are bad, and seemingly impossible to market anything when the majority of callers are complaining about the bills.

1.0

Nov 8, 2012

Impossible metrics to make

Sales

Recommend

CEO approval

Business Outlook

Pros

The employees are great. You get to meet fun people.

Cons

Management has no power to do what is right- They have no brains

3.0

Nov 7, 2012

Ok to work for

Supervisor

Recommend

CEO approval

Business Outlook

Pros

The company has a good vacation plan. The health benefits ae starting to get expensive.

Cons

The pay rate is average but no raises in the past 3 years. The are still trying to get out of debt and therefore are not adding staff we it's really needed.

Viewing 7435 - 7437 of 7,781 Reviews

Top companies for "Compensation and Benefits" near you

Amdocs

3.5★Compensation & Benefits

Cisco

4.0★Compensation & Benefits

Salesforce

4.3★Compensation & Benefits

SAP

3.9★Compensation & Benefits

Jobs at Lumen

Network Inventory GIS Engineer

Supplier Manager - CN

Account Manager I - Wholesale

Senior Vice President Corporate Development

Lumen reviews FAQs

Reviews Lumen reviews

Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Overall a good experience if you want to learn how to sell product, just strive to remain ethical.

Impossible metrics to make

Ok to work for

Top companies for "Compensation and Benefits" near you

Jobs at Lumen

Lumen reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Lumen reviews FAQs

Jobs at Lumen