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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,781 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      5.0
      Dec 3, 2012

      One of the easiest jobs I have ever worked at......

      Service technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Laid back, Good ole' boy atmosphere. No pressure, great pay, the list goes on and on. I love working there...

      Cons

      Some lazy individuals hide behind union rules and their seniority to make excuses for not working like their supposed to be doing. But it's not really that bad of a deal, because that's job security for the rest of us.

      1.0
      Dec 2, 2012

      Disorganized Sales Organization

      Major account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Considered a "top tier" telecom provider, many offices, fairly large company, base salary is standard with the industry, Miller Heiman sales training provided, telecom certifications available at no cost.

      Cons

      No stable leadership, constant revolving door (even at the top management level), no solid long-term career path, commission structure sub-par, no corporate post-sales support, very weak product training.

      4.0
      Dec 1, 2012

      I worked here when it was Qwest. They treat people very well. It's a tender trap.

      Facilities specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Superb benefits. Everyone brags about Boeing's benefits. Qwest had tuition free and I got an art degree. Another employee went to the Clown Academy in Spokane and got a 'degree'. Qwest worked with me to be flexible in my hours, to go to school. Qwest gave me a pension AND a 401K and medical that was not taken out of my paycheck - just a small co-pay. All that and I worked my way from the bottom position (Operator), to a top position (Facilities Specialist) before I was 40.

      Cons

      People feel very confident about job security and almost everything is based on seniority. It's all about your TOE (Term of Employment) date. Also, the managers can get real snotty about petty stuff.

      Viewing 7423 - 7425 of 7,781 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,430 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.