Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 678 reviews)); "Good Work Life Balance and WFH" ((in 609 reviews)); "The pay is good and the product line is broad" ((in 465 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 437 reviews)); "Good culture and down to earth coworkers" ((in 179 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 158 reviews)); "Lots of layoffs and re" ((in 150 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 136 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by demographic groups

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Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

1.0

Feb 23, 2013

Denver pricing VP needs to be replaced before more talented employees leave the business

Pricing

Recommend

CEO approval

Business Outlook

Pros

There are a few good people that have not left due to VPs poor management skills (bullying, tantrums, disorganization, bad judge of character)

Cons

An intelligent good group of people foresaken by senior management. VP has been with company for decades - mgmnt and HR aware of abuse but dont care. All they care about is the bottom line. People are miserable and scared

3.0

Feb 20, 2013

Good experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fortune 500 company with a much smaller vibe

Cons

No longer exists. Completely hamstrung by debt.

4.0

Feb 18, 2013

Great benni's but a lot of politics

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Team atmosphere, the best benefits that I have every had, pension

Cons

Goals are always changing. When you reach your goals one month they will continue to raise your goals until they are unobtainable in which case you will not have as much potential for commissions. Also, our regional manager seemed to change every quarter. Each regional manager would bring in a new set to goals. Since the regional manager changed so much, our goals were not consistent.

Viewing 7384 - 7386 of 7,782 Reviews

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Denver pricing VP needs to be replaced before more talented employees leave the business

Good experience

Great benni's but a lot of politics

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