Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 701 reviews)); "Good work life balance and flexible" ((in 623 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 447 reviews)); "Good culture and down to earth coworkers" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 389 reviews)); "Lots of layoffs and re" ((in 157 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 132 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Feb 19, 2026

Not too bad

Sr. account manager

Recommend

CEO approval

Business Outlook

Pros

The hours and and pay.

Cons

You never knew what leadership was thinking or about to do.

Lumen Response

3mo

Thank you for your insight into working at Lumen. Because of feedback like yours, we get better every day. We're sorry to read that you have not experienced lucidity from leadership. Transparency is important to us, so we're always looking for ways to focus on telling the whole story by representing information and data accurately, completely, and timely, even when difficult. We hope that you continue to enjoy our scheduling and compensation practices. We really appreciate your feedback. Thank you for your hard work!

4.0

Feb 19, 2026

Company benifits and culture

Process associate

Recommend

CEO approval

Business Outlook

Pros

Good work life balance, Salaries are as per market standards

Cons

No onsite opportunities Less number of projects

Lumen Response

3mo

Thank you for taking the time to write a review. We appreciate your feedback. Regarding your comment about onsite opportunities, it's indeed challenging to garner projects when entirely remote. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're always looking to improve our model, so we're glad to have your feedback. Great to hear that you have enjoyed our balanced work-life and compensation practices. Best of luck to you in your career. We're happy to have you on the team!

4.0

Feb 17, 2026

Fully remote

Software engineer 1

Recommend

CEO approval

Business Outlook

Pros

Remote, great support from everyone

Cons

Lots of coworkers are offshore

Lumen Response

3mo

Thank you for taking the time to write a review. We appreciate your feedback. We recognize your experience with offshore teams. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're always looking to accommodate for our working model. We hope that you continue to enjoy our agile structure and team support! We're happy to have you on board, thank you for the work you do with us.

Viewing 49 - 51 of 7,767 Reviews

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Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not too bad

Company benifits and culture

Fully remote

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