Lumen reviews

3.4

57% would recommend to a friend

(7,790 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Feb 3, 2025

Tough Job with little support

Recommend
CEO approval
Business Outlook

Pros

My manager was great in doing the most he could to help this team.

Cons

All this company cared about was money and did nothing to improve the customer experience or it's employees happiness. The CCMs got worked dumped on them constantly and we recieved no recognition. in the 7 years I worked there I received 1 polo shirt with the company logo.

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Lumen Response
1y
Thank you for sharing your feedback with us. This will help us more clearly take any necessary action. Thank you for all the years you spent with us!
1.0
Feb 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home is nice

Cons

They hire a bunch of people, stack rank, and cut. If you don't make the top of the stack you don't even get coaching or guidance.

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Lumen Response
1y
Thank you for taking the time to write a review. We appreciate your feedback to help us improve. This will help us more clearly take any necessary action. We wish you all the best as you continue with your career!
2.0
Jan 31, 2025
Recommend
CEO approval
Business Outlook

Pros

WFH, relaxed schedule. Insurance was alright, albeit expensive.

Cons

5 managers in 3 years. Benefits like STI are noticeably worse for new employees vs older. Getting a perfect review only entitles you to a 5% raise at max due to the limited pool for raises given to departments. Most get none.

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Lumen Response
1y
Thank you for sharing your thoughts. We want to hear from people like you to learn how we can do better. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're happy to have you on the team!
Viewing 391 - 393 of 7,790 Reviews

Glassdoor has 8,440 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.