Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 683 reviews)); "Good Work Life Balance and WFH" ((in 632 reviews)); "The pay is good and the product line is broad" ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 428 reviews)); "Good culture and down to earth coworkers" ((in 179 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Lots of layoffs and re" ((in 160 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,785 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by demographic groups

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Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

1.0

Apr 24, 2025

Worst. Company. Ever.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you want to be yelled at on calls repeatedly for their terrible leadership being blamed on you, this is the place for you! If you want micromanaging and lots of condescending rude comments, this is the place for you. If you want people talking behind your back and working to get you fired when they’re on your team, this is the team for you!

Cons

Layoffs every year. Nonstop. Every year you try to find prior contacts, and they’ve been wiped from the system. Terrible management. Don’t want to help and will throw you under the bus. Blame you for everything. Yell at you. Rude comments. Catty behavior. They’ll isolate you, and they'll act as if you’re the problem. The entire upper management needs to wake up. They lead by bullying you rather than teaching and growing team. Lots of work. Zero pay to show for it. Understaffed, but you’ll work multiple roles. When you speak up, they try to fire you. It’s very retaliatory. This place is doomed to fail because they’re selfish and greedy. They don’t want to grow others. Very, very mean people. From director to senior director to VP, etc. Fake and nasty. Many incompetent people with decades years of experience.

Lumen Response

1y

Thank you for taking the time to write a review. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We wish you all the best with the next step in your career,

4.0

Apr 24, 2025

Overall

Financial analyst

Recommend

CEO approval

Business Outlook

Pros

Mgmt is receptive to change

Cons

IT dept can be political inhibiting cost savings & change

Lumen Response

1y

Thank you for sharing your feedback with us. We're determined to get better every day, so we value your feedback about new hires. This will help us more clearly take any necessary action. Thank you for all that you do at Lumen !

5.0

Apr 24, 2025

great place to work...but...

Field communications technician

Recommend

CEO approval

Business Outlook

Pros

flexibility and good work life balance, sometimes. but it varies from manager to manager.

Cons

need more hands to do the work, and need to care more about customers.

Lumen Response

1y

Thank you for sharing your feedback with us. We hope that you continue to enjoy the work benefits. We appreciate your feedback to help us improve. This will help us more clearly take any necessary action. We're glad to have you on board with us!

Viewing 304 - 306 of 7,785 Reviews

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Jobs at Lumen

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Manager VPN with AI & Digital Operations

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Director of Data Governance

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Worst. Company. Ever.

Overall

great place to work...but...

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