Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 663 reviews)); "Good Work Life Balance and WFH" ((in 625 reviews)); "The pay is good and the product line is broad" ((in 464 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 445 reviews)); "Good culture and down to earth coworkers" ((in 177 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 158 reviews)); "Lots of layoffs and re" ((in 152 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 139 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,785 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,785 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

2.0

Apr 30, 2025

Lumen pays well but isn’t stable.

Account manager

Recommend

CEO approval

Business Outlook

Pros

High pay. Fully remote. Good product.

Cons

They are not in a good place financially and their future is unknown.

Lumen Response

1y

Thank you for sharing your feedback with us. We're happy to know that you valued the work benefits and compensation. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you again for your feedback!

5.0

Apr 28, 2025

Overview

Corporate sales intern

Recommend

CEO approval

Business Outlook

Pros

- Friendly Staff and understanding management team - Collaborative environment that encourages sharing of new ideas

Cons

- Limited growth opportunities or ways to make significant impact

Lumen Response

1y

Thank you for your insight into working at Lumen. We're determined to get better every day, so we value your feedback about growth opportunities. This will help us more clearly take any necessary action. We wish you all the best with the next step in your career!

3.0

Apr 27, 2025

Okay

Technician

Recommend

CEO approval

Business Outlook

Pros

Nothing is a pro at lumen

Cons

Cheap and a terrible work environment,

Lumen Response

1y

Thank you for sharing your thoughts. We're determined to get better every day, so we value your feedback about the work environment. We hope you feel comfortable reaching out to your manager to discuss your concerns. Thank you for being part of the Lumen team!

Viewing 298 - 300 of 7,785 Reviews

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Lumen reviews

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Reviews by job title

Lumen pays well but isn’t stable.

Overview

Okay

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