Laura Ashley reviews

3.4

43% would recommend to a friend

(427 total reviews)

Ng Kwan Cheong

42% approve of CEO

37% positive business outlook

Laura Ashley has an employee rating of 3.4 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Laura Ashley employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

427 reviews
1.0
Jul 25, 2016
Recommend
CEO approval
Business Outlook

Pros

The people you work with are literally the only positive part of the experience! Although it is good to use as a stepping stone to the next level, most people use it to progress to assistant merch/assistant buyer before moving on to a better paid role elsewhere within a year.

Cons

Where do I start... Laura Ashley is a very poorly run company, management have been in the same roles for years and years and because of this they are very stuck in their ways and are so out of touch with reality. Any challenge to the way you do things gets instantly shot down, time and time again there has been extremely talented new staff with buckets of fantastic ideas but within a couple of months the constant negative feedback puts out the spark and you become a robot just doing admin work no matter what level you are. Sometimes I felt like there was actually no point in me even turning up with how little I was using my brain! Pointless meetings which should either only last half an hour, or should even just be an email often lasted all day. All in all it is a very draining experience! And that's before I get to the very low pay, no sick pay, no Christmas party, grim head office building and no benefits whatsoever!! My advice to anyone looking at Laura Ashley as a step up is don't do it, hold out a little bit longer for somewhere that might actually care about you and your career!!

1.0
Mar 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Lovely products, 40% staff discount (occasionally increased to 50%), learned a fair bit about interior design and soft furnishings. Some of the customers were very nice. Most of the other sales advisers were friendly and supportive. Sunday pay time and a half (but I wasn't happy to be working most Sundays) Uniform allowance but choose wisely as clothing needs to be comfortable and practical especially if working in Home department.

Cons

Easy to see why staff turnover so high as bullied and intimidated by managers on a daily basis and threatened with 'disciplinary' action for the slightest (and often imagined) misdemeanours. Impossibly high standards and targets are set which seem to be in place to install fear rather than inspire hard work. The training videos bare little resemblance to what happens on shop floor as team are expected to complete (often nonsensical) tasks to the detriment of good customer service. Pressured into selling the in store MasterCard which is time consuming and ties up the tills (queues build up and sales are lost) Threatened with disciplinary action if accounts not opened. Locked in each night to spend further 20 minutes 'tidying', expected to go over shop with fine tooth comb, everything to be examined for perfection five times over. Utter madness. Customers are greeted at front door in an effort to deter shoplifting as tight fisted company won't install CCTV or employ security meaning staff are unprotected and open to suspicion. You will be expected to work any hours and days you are given, including most weekends, often at short notice. Most of the staff were working 50% extra hours than stated on their contracts, perhaps this was deliberate and to avoid paying extra holiday pay and uniform allowance? The uniform allowance and staff discount seem generous but products are expensive and my personal opinion is that the clothing range is very overpriced, though the sales are good. Staff expected to hand their life over to the company to the detriment of their family responsibilities, health and welfare.

1.0
Feb 16, 2016

Poor Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nothing good to say - poor

Cons

Weak HR staff. Malaysians run company. Won't remploy someone once they've left - even if they were fantastic employees & moved temporarily from area. Very short sighted. Pay & conditions abysmal. Laura Ashley must be turning in her grave

Viewing 13 - 15 of 427 Reviews

Glassdoor has 465 Laura Ashley reviews submitted anonymously by Laura Ashley employees. Read employee reviews and ratings on Glassdoor to decide if Laura Ashley is right for you.