L'Occitane reviews

I was very happy to work at L'Occitane for the first years. They were very generous and had a good sense of ethics. But it ended up going downhill. The head office and the managers they hired are very incompetent. They barely respond to our emails and phone calls. All they care about is having someone on the floor selling the products. We used to have gratis and tons of great contest with fun prizes that were really motivating. Now they were offering Dairy Queen gift certificates to the winners, which I find very insulting and cheap considering that L'Occitane is a high end cosmetics brand. The company doesn't think about the environment, the amount of waste they produce and send us is insane and very hard to manage. The turnover rate made things really hard, sometimes they would ask some employees to work 6 days a week alone, or to fly to other cities because all the staff were gone. The quality of the products and packaging declined a lot.

- long hours working alone - must wear dress shoes and stand for long periods of time -must work weekends and holidays -must have direct deposit or check does not come for days after being paid. -unrealistic sales goals -no room to advance, most stores have only 1 manager and 2-3 part time employees. - part time employees are expected to act like assistant managers w/o benefits. - some stores have 1 cash register which can cause congestion during high traffic periods. - very little training , yet high sales goals - very slow computers that freeze and need to be restarted when customers are waiting. -must stick to selling script and demo most expensive face cream on everyone. - small staff causes very little flexibility, someone is always on call. It's very hard to get a day off. - daily marketing updates make it hard to keep track. If you only work a few days each week you'll never catch up on memos and emails. - register codes never work properly -store managers never know what's going on -shipment never comes on time -monthly bonus is very little for all the work that goes into a sale. -managers expect associates to close on all sales, although half the customers have never heard of the brand before. -customers demand a lot of attention