L'Occitane reviews

3.3

49% would recommend to a friend

(1,111 total reviews)
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Reinold Geiger

78% approve of CEO

45% positive business outlook

L'Occitane has an employee rating of 3.3 out of 5 stars, based on 1,111 company reviews on Glassdoor which indicates that most employees have a good working experience there. The L'Occitane employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

1K reviews
3.0
Dec 1, 2010

It's Okay

Recommend
CEO approval
Business Outlook

Pros

Great products, I actually more excited to work because of the discount than my pay check. We mostly have very nice customer. Very layback working environment, except for the holiday.

Cons

They need to pay more if they ask us to do that much of work. Seem like it's hard to extend to a better position within the company. And they need to stop moving staff around from store to store just because the other store doesn't have enough staff (well, hired more)

1.0
Nov 16, 2010
Recommend
CEO approval
Business Outlook

Pros

The company is very unique in its concept and their line of products. The standards are remarkable and they are fairly reasonably priced. The clientele are one of those companies that can make one appreciate its customer base. They have very little negative feedback when it comes to customer satisfaction. They also have a very good employee discount and the average rate of pay is very competitive.

Cons

Respect of employees is completely non-existent to the point they will give corrective actions, and at times, terminate employment for heresay situations. The company has a very, very high turnover rate due to disgruntled employees and there is an overwhelming "office politics" atmosphere. They require a plethora of unrealistic tasks when it comes to staffing and visual merchandising and at times they tend to have somewhat unethical practices put upon employees when it comes to marketing, especially during the holidays. Managerial staffing is sparse, so there is a constant lack of communication. Operationally, the company will use whatever tactic they can to cut corners from cutting off sufficient supplies to understaffing stores to where some sales employees are either working open to close shifts and some employees hours are reduced to virtually nothing, yet the company spends an enormous amount of money on wasteful marketing (props, signage, etc). Many times, promised incentives (contest prizes, "gratis monies", etc.) are discontinued without any sort of notice or any explanation or even alternative compensation.

1.0
Sep 24, 2010
Recommend
CEO approval
Business Outlook

Pros

Fun employees, Most managers are as well, reasonable discount and gratis although it used to be better. Bonus incentive at the end of the month. AMAZING products. Flexible hours for college students. Products VERY easy to sell

Cons

Poor salary in comparison to corporate and median manager salaries. Raises from part time to full time have been as low as 25 cents. Same false promises made to many employees. As of late, it seems all managers are either quitting or getting fired. There is a complete lack of communication on the store and corporate level to the point of misdirection in the stores. Corporate and store employees are losing faith in the company and their positions due to all the firings in the recent months in addition to recent misdirection and confusion. Increased and somewhat unrealistic expectations of store employees. The new store audits are absurd to the point where if a dust bunny is found under a piece of furniture, it causes a considerable demerit in the review and a potential write up/warning

Viewing 1099 - 1101 of 1,111 Reviews

Glassdoor has 1,985 L'Occitane reviews submitted anonymously by L'Occitane employees. Read employee reviews and ratings on Glassdoor to decide if L'Occitane is right for you.