L'Occitane reviews

frequent display changes (lots of trash and waste). gifts with purchase run out long before campaign is over. overpriced. catty management. no opportunities for advancement (while i worked here, i saw a new store manager hired who had never worked for L'Occitane before - she knew less than i did, was not familiar with the company's background or sales techniques, but would be in charge of a shop and all of its employees?! what?!). constant negativity and never any positive feedback. you have to meet your individual sales goals each week but you do not get anything for it unless the entire shop meets its collective goal, then everyone gets a meager bonus. very little product training before you start selling on the floor. frequent marketing changes with last-minute notice. white-glove store inspections (speck of dust? major points lost). strict, all black, business casual dress code. products are discontinued all the time, leading to disappointed and sometimes angry customers.

I urge anyone who is thinking of working for this company to think again. The management are poorly trained and the don’t care about their staff AT ALL! While I worked there I saw a woman fired because she asked for some time off to attend a scan of her baby, and I saw a weakened sales girl sacked because she took a day off to revise for her exams. Worst of all is how they expect you to perform. Their selling expectations are utterly unrealistic. They believe that EVERY customer should spend £30 when they walk into the store. If they spend any less you are in BIG trouble. The manger will scream, the line manager will ring you up to abuse you, and the boss will publish your sales record online and to all the other stores to publically humiliate you. It called Name and Shame. So great is the stress of having to preform that I even saw staff shout and refuse to serve customers who dared to buy only one item. It was only after I handed in my notice that my manager confessed that the only way she met theses ridiculous targets was to run multiple transactions though the till and cheat the system. They are all at it. As a customer this means that if they ever want to return something they will often refuse. Not because you don’t deserve one but because they have no record of your transaction, it will be one of seven, creating the illusion that one person has spent hundreds.