L'Occitane reviews

3.3

47% would recommend to a friend

(1,111 total reviews)
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Reinold Geiger

78% approve of CEO

43% positive business outlook

L'Occitane has an employee rating of 3.3 out of 5 stars, based on 1,111 company reviews on Glassdoor which indicates that most employees have a good working experience there. The L'Occitane employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

1K reviews
3.0
Feb 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Management and training was very supportive and respectful (especially regarding work-life balance), there's continual education opportunities for new product lines, and a great employee discount.

Cons

Keeping in mind that this is a luxury brand, there's no commission on sales. There is, however, a shared store bonus that everyone earns if the store hits its monthly goal. Since I worked in a very low-volume store that had horrible positioning in the mall where we were located, I never got this bonus.

1.0
Feb 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Discount to employees is very good.. but then again the prices are rather high

Cons

Employees are told to deceit customers just to get sales. Bad management and very unorganized. Managers show facial expressions when customer don't buy anything and they get mad just if customers want to browse!! Age discrimination as well. The worst company I have ever worked for...

4.0
Feb 2, 2014
Recommend
CEO approval
Business Outlook

Pros

-If you are lucky and get to be a part of a fun and supportive team then it helps a lot. -Products are wonderful -The customers are great - Company contests - Gratis (typically $35 worth, except when the new Divine came out)

Cons

-As a sales associate you are still required to be as responsible as the manager and ASM. The pay difference is so great but you still end up doing more than the ones in charge. The motivation to move higher in the company isn't there. My manager and ASM were burnt out and always complaining, the last minute campaign requirements were very unorganized, the amount of emails the district gets is unnecessary, micromanaging is not effective, etc. There is such a lack of sensitivity and so much hypocrisy the higher you go. Obviously a business wants to sell but the way they push (especially when DM and regional visit) is ridiculous. Your experience of the company definitely depends on which district you are a part of. The DM was very fake in mine, my manager cheated on her hours, and in general the people in charge were the ones who made me hate the job. Some of the higher ups aren't even aware of the crap they say. -A friend of mine from another district said their DM made a "selling point" for a HAIR oil that could be used as an "EYE MAKEUP REMOVER" as well... The same DM that pushes skincare (they all do) was so ignorant to forget only ophthalmologist approved products can be used around the eye. And don't get me started on an insensitive email that my Regional Manager sent one day when sales were low. I loved the boutique and there were wonderful customers but I just ended up hating everything about the job that was bs. -The price of the products keep going up. - They have eco-friendly products yet our store didn't even have a recycle bin or a way to recycle all the glass containers from products once samples were used up. - Tiny backroom that was dangerously over-packed with shipment - Always a computer issue at the worst times - The company wants sales and complains about stores going over hrs when paying employees. They expect too much even when there would usually be just one person in the store. With too many customers and one associate, some sales would always be lost

Viewing 1036 - 1038 of 1,111 Reviews

Glassdoor has 1,984 L'Occitane reviews submitted anonymously by L'Occitane employees. Read employee reviews and ratings on Glassdoor to decide if L'Occitane is right for you.