L'Occitane reviews

3.3

47% would recommend to a friend

(1,111 total reviews)
avatar

Reinold Geiger

78% approve of CEO

43% positive business outlook

L'Occitane has an employee rating of 3.3 out of 5 stars, based on 1,111 company reviews on Glassdoor which indicates that most employees have a good working experience there. The L'Occitane employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Jun 9, 2014

Great founder and products, horrible management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The salary, free products. Most of the staff is friendly and aim to please management. In lieu days for 6 day work weeks..

Cons

As a manager or associate you can be placed in any location with a days notice, you have no say. You will not get praise for doing a good job, only picked on for any faults. You cannot email upper management a question without getting a rude degrating response unless they don't respond at all, which often happens. All management know to ask one another and to never go to upper management unless you want to look like an idiot and be on the chopping block. The company doesn't have near enough employees so everyone is scrambling trying to borrow staff from one another's store. This makes employees confused and feel unappreciated. Communication in this company is a total mess. There are no conference calls and you get memos, emails, and other information coming at you in a thousand different ways. There are a hundred different codes and coupons and half the time the codes don't even work. There are also a ridiculous amount of focuses.. Things we are ment to track daily- sales, tickets, Atv, conversion, new clients, client sales, amount sold of campaign, amount sold of divine, skincare percentage, amount of rituals given, amount of a certain focus product sold, what samples we gave out, how a many ppl we have booked for a party, etc..

5.0
May 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Generous 40% off discount on high-quality products. The company makes each employee attend two training sessions at the corporate office in NYC to really understand everything about the products and how to sell them. With each new campaign (every month) you get one or two free, full size items from that campaign...which is awesome. I've learned a lot about skin care, which is nice because I've incorporated it into my own daily routine. They pay really well for a part time retail job. Plus, 95% of the time you get 8 hour shifts so you are guaranteed to get a decent amount of hours per week.

Cons

Every employee is treated as a key holder therefore everyone is treated and expected to do all the work managers and assistant managers do. My issue with this is that as a part time sales associate, I do the same amount of work/paperwork as managers/asst managers and don't make the amount of money they do. Company requires too much paperwork to be completed each opening and closing and even throughout the day. In my opinion, this should only be completed by management, but again each employee is required to do it. They are extremely strict about how you sell products. If you don't follow the "Always" with every single customer it can be an issue with your manager depending how relaxed they are.

5.0
May 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Free product every month Discount is very generous Working with great people My manager is very flexible and understanding

Cons

Pay rate is quite bad compared to other companies, not very competitive

Viewing 1018 - 1020 of 1,111 Reviews

Glassdoor has 1,984 L'Occitane reviews submitted anonymously by L'Occitane employees. Read employee reviews and ratings on Glassdoor to decide if L'Occitane is right for you.