Kmart Electronics Service Associate/Manager reviews

2.8

2% would recommend to a friend

(68 total reviews)

Edward S. Lampert

2% approve of CEO

Electronics Service Associate/Manager employees have rated Kmart with 2.8 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Electronics Service Associate/Manager professionals have an average working experience there. Kmart is rated 21% below average by Electronics Service Associate/Manager professionals compared to other employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

68 reviews
2.0
Feb 15, 2015

Good place part time.

Recommend
CEO approval
Business Outlook

Pros

Great place to start to get some experience. I worked here while going to college and they were quite flexible with the schedule. Discount was ok at 10 percent off most stuff. The other sales associates were really fun to work with as well. Very easy to get hired. Even with no experience.

Cons

Training was awful. Mine consisted of being handed keys and a walkie talkie then told to go do stuff. You had a quota of credit card apps, protection plan attachment, and Kmart rewards members. If you didn't get enough of those, you got your hours cut. I remember if you didn't 75% of the people who didn't have a rewards card, you'd get taken to the office for a butt chewing. You had to keep track of this. It was so bad, my coworkers were making fake memberships so they would stay out of trouble. It was difficult seeing the programs they offered weren't at all good and they don't teach you the benefits so you even know what you're trying to offer. No room to grow with the company and you wouldn't want to. You feel disposable. If management doesn't like you for whatever reason, they will terminate you because they know they can get some high school kid to replace you easily. The customers were the worst. Don't even talk to me about having to straighten up the Halloween costumes or shoes.

2.0
Jan 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Truthfully, there are not a lot of pros in regards to the store. This is my first retail job but I have experience in other customer service related jobs in the past (8+ years). Will hire almost anyone, was unemployed for 6 months, this was the only place that hired me within 2 weeks of submitting an application. - Good floor managers 3/4. - Good coworkers to pass the time, good support from coworkers. - Flexible hours - Training is a tiny bit up to date. - It is a relax job unless the distract manager is visiting. - Interact with unique customers. (Would only recommend if a friend really desperately need a job.)

Cons

The cons relate to the store and the experience. - Outdated equipment especially registers and computers. ( I doubt the computers had any optimization in the past 6 or so years. - It is a minimum wage job, I talked to a couple coworkers who worked there for 10+ years and they are still making minimum wage. No raises, the only compensation is when you get a customer to signup for a lease, membership, credit cards, or sell appliances. However the appliances are part of the "Sears" Department and not out of Kmart. At least commission is high on that part. - Rarely Overtime, only during the holidays. - Not enough employees schedule on the floor, 1 or 2 employee will be covering 3 or 4 departments at one time. - As of the past 4 - 5 months, some departments have been out of products and yet we still have to post up "on sale price tags" as if they are still available. - Not knowing the next time a certain product maybe available (or even an estimate that we can give to customers that we don't have that product until "so and so date". - Some of the customers who can't be satisfied. - Like stated by many others, this is a part-time position, there are rarely any full time spots.

Viewing 22 - 24 of 68 Reviews

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