Kmart reviews

3.5

56% would recommend to a friend

(6,686 total reviews)

Edward S. Lampert

58% approve of CEO

55% positive business outlook

Kmart has an employee rating of 3.5 out of 5 stars, based on 6,686 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kmart employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Nov 6, 2008
Recommend
CEO approval
Business Outlook

Pros

A somewhat laid back environment in the pharmacy, it is not as factory-like as a CVS or Walgreens. There is plenty of time for customer interaction at the pharmacy.

Cons

Store management and keeping the store staffed. It is a major issue when a pharmacy worker is berated by a customer at layaway for waiting for several minutes with no help. There are too many cash card promotions for my liking.

1.0
Oct 21, 2008
Recommend
CEO approval
Business Outlook

Pros

At this point in the retailers life there are no good reasons to work for this company. Senior management has absolutely no clue as to where their customers are coming from in regards to their needs and expectations when shopping. Upper management is only concerned with their bottom line and their bonuses and definitely not the customer.

Cons

Every kmart in the local area is understaffed, understocked, and what few staff you find actually working on the floor are not trained properly. Senior management seems to be more worried about associates solicitiing sears credit card appications than in actually doing something to insure that we have customers to keep us in our jobs. Sears credit cards are not going to keep this company afloat. On an average day a store is staffed with 1 person at the service desk, 1 cashier, 1 in clothing, 1 in electronics, 1 floater, 2 managers, 1 receiving and 1 misc employee. With staff totals like this you are expected to wait on about 1000 customers a day, keep the store cleaned, stocked and help train new employees that may only get to work 5 hours a week because everyone is part-time. Not to mention being threatened on a daily basis with being fired if you don't meet a sears credit card application quota. This is not a career move I would recommend to anyone.

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Glassdoor has 7,008 Kmart reviews submitted anonymously by Kmart employees. Read employee reviews and ratings on Glassdoor to decide if Kmart is right for you.