Does John Lewis & Partners pay their employees well?

According to anonymously submitted Glassdoor reviews, John Lewis & Partners employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at John Lewis & Partners. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at John Lewis & Partners?

66% of John Lewis & Partners employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated John Lewis & Partners 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at John Lewis & Partners?

Sales Assistant (558) , Sales Associate (286) , Selling Assistant (197) , Selling Partner (159) , Catering Assistant (153) , Customer Assistant (97) , Retail Assistant (94) , Retail Sales Assistant (88) , Customer Service (81) , Partner (75) , Operations Partner (74) , Retail Sales Associate (71) , Supermarket Assistant (60) , Customer Service Representative (56) , Team Manager (50)

What are the pros of working at John Lewis & Partners according to real employee reviews?

"Good benefits including discount and pension and sabbatical." ((in 375 reviews)); "A building full of great people most of whom worked hard and were proud to work for John Lewis." ((in 369 reviews)); "and good pay" ((in 332 reviews)); "Staff are friendly and easy to travel to being in the city centre" ((in 208 reviews)); "Supportive and friendly colleagues" ((in 190 reviews))

What are the cons of working at John Lewis & Partners according to real employee reviews?

"Poor management and lack of engagement." ((in 298 reviews)); "Some managers have a bad habit of micromanaging and fail to see the bigger picture." ((in 246 reviews)); "Long hours and weekend shifts to cover late night and weekend store opening hours but to be expected for retail." ((in 181 reviews)); "No career progression at all" ((in 57 reviews)); "System are very slow and the customers can be rude and trying to get time off is near impossible." ((in 29 reviews))

John Lewis & Partners reviews

3.8

66% would recommend to a friend

(5,078 total reviews)

Jason Tarry

87% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,078 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

John Lewis & Partners has an employee rating of 3.8 out of 5 stars, based on 5,078 company reviews on Glassdoor which indicates that most employees have a good working experience there. The John Lewis & Partners employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

5K reviews

3.0

Jan 14, 2026

It’s okay

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Discount is good for what you get

Cons

Minimum wage for a lot of work

4.0

Jan 13, 2026

Review

Selling and service coach

Recommend

CEO approval

Business Outlook

Pros

Great company that looks after it’s workforce.

Cons

Currently too few staff to do everything that is required daily

3.0

Jan 9, 2026

Partnership Model & Shared Success

Deputy branch manager (dbm)

Recommend

CEO approval

Business Outlook

Pros

Partnership Model & Shared Success As a partner-owned business, everyone benefits from collective success often through annual profit share and incentives providing the business makes substantive profits. John Lewis invests in people development High customer service expectations

Cons

Numerous change programmes and redundancies are live at the moment. Very unsettling and anxious time.

Viewing 109 - 111 of 5,078 Reviews

Jobs at John Lewis & Partners

Night Replenishment, Supermarket Assistant

Supermarket Assistant

Supermarket Assistant (Guernsey)

Night Replenishment, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant