Jet reviews

3.8

67% would recommend to a friend

(482 total reviews)
avatar

Marc Lore

73% approve of CEO

61% positive business outlook

Jet has an employee rating of 3.8 out of 5 stars, based on 482 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jet employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

482 reviews
1.0
Mar 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Jet does have very good pay for Member Service Representatives. Free food and drinks and two 15 minute paid for breaks during your shift.

Cons

Crappy management, unfair, liars, don't take agents seriously. Your whole day of work will be getting screamed at over the phone and management says "oh well that sucks". It's very frustrating when you want to help a member but management does not support you. Honestly, jet rips their customers off!

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Jet Response
10y
Thanks for taking the time to provide feedback. Call centers can be a little tough sometimes, that's what makes it such an important job for Jet. We've shared your feedback with the team in SLC. Doug D., VP Member Services
2.0
Mar 7, 2016
Recommend
CEO approval
Business Outlook

Pros

They are very warm and welcoming when you are first hired on and make you feel at home. Laid back training seemed like it would be a change to how call centers would be.

Cons

They treat you like a wicked step child on your way out. More strict than any other call center and not forgiving of mistakes.

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Jet Response
10y
Thanks for taking the time to write your feedback. We're bummed to hear about your experience. We are trying to minimize formal warnings for attendance and allow people to manage their PTO, but it's good feedback and we've shared it with the SLC team. Thanks, Doug D. (VP Member Services)
5.0
Jul 24, 2015

Once in a Lifetime Opportunity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Culture is amazing. This company hires smart people and trusts them to do their work. We live our values. Trust, Transparency, Fairness. No red tape. The leadership team is smart and down to earth. Open space and collaboration. The level of freedom to create, innovate, and leave your mark while contributing and sharing in the company's success is incredibly motivating. I've didn't even know that a company like this existed until now.

Cons

None so far. I really thought hard about this because it's odd not to find any flaw, but this

Viewing 82 - 84 of 482 Reviews

Glassdoor has 547 Jet reviews submitted anonymously by Jet employees. Read employee reviews and ratings on Glassdoor to decide if Jet is right for you.