Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Jet

      Is this your company?

      Jet reviews

      3.7

      63% would recommend to a friend

      (482 total reviews)
      avatar

      Marc Lore

      73% approve of CEO

      56% positive business outlook

      Ratings by category

      3.8

      Culture & values

      3.7

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Senior management

      Jet has an employee rating of 3.7 out of 5 stars, based on 482 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jet employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      482 reviews
      4.0
      Jan 25, 2017

      What used to be great isn't anymore.....

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture within customer service is wonderful good benefits, alright pto plan. Snacks, monthly incentives, plenty of room to grow more so in the starting of the company. Company parties are always a hit free soda and some snacks great game room including ping-pong and pool with arcade games. A handful of leadership that does care about the company and its employees pay is good for the average around the Salt Lake Valley

      Cons

      The culture within the customer service field is great but not within the team that is continuing to build culture. I was hesitant to share my thoughts here until I read another review early this week, I can see I don't stand alone... there are multiple members of management especially the hr team warming seats because they are friends with the higher ups. The hr team as a whole takes full advantage of every activity offered and they plan stuff they enjoy, it's all about what makes them happy. Favorites is a real thing and is happening you will want to be a member of the ''in crowd'' to go anywhere or be respected. There is something uncomfortable happening in this company and the root of the problem is coming from poor views of the truth. I hope there is change before it's to late for jet. There is no real way to voice your concerns without fear of getting your name dragged through the dirt the worst part is that no one important will see what is being destroyed before it's to late jet has let go of a lot of good agents that didn't deserve it

      avatar
      Jet Response
      9y
      Thanks for taking the time to provide feedback. I love reading so many positives about working with us in SLC! You mention some positives and some concerns with the culture. I can tell you that we put a ton of time, effort and resources towards creating the best experience and culture that we can. We know that not every activity will appeal to every person, but we do try to offer activities and perks that appeal to a broad group and make sure there’s something for everyone. If we’re not offering things that you love, let us know – we are constantly changing it up. As it relates to your comments on fairness, as I’m sure you know, fairness is one of our core values and certainly something that plays into every decision we make as a leadership team. I would welcome the chance to sit down and hear more feedback about your experience so we can work together to improve. Please reach out to me directly and let’s figure this out together. Doug D., VP Member Services
      5.0
      Oct 25, 2016

      Great fun young company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, Young, Lots of free perks like snacks, coffee, catered lunches each week. Value work life balance. Amazing progressive/liberal culture.

      Cons

      Early stages of the company so not a lot of infrastructure to support your work at the moment. Should change as the headcount increases and we build up our tech stack.

      avatar
      Jet Response
      9y
      Glad to hear that you enjoy being at Jet. We are continuing to grow and making improvements along the way; including adjusting our infrastructure to support the whole team as we grow. A few things in the works on working together to achieve tech excellence too. Glad to have you along the journey with us. -Mike H., Co-Founder and Chief Technology Officer
      3.0
      Oct 6, 2016

      Sales

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Departments worked well together. Great community within department - made great friends at work.

      Cons

      Schedule was not flexible enough.

      avatar
      Jet Response
      9y
      I love to hear that you the departments are jiving and that you made some great friends at Jet! Sorry to hear that schedule didn’t work, but maybe it will be a good fit again in the future. Caralyn C., VP Talent
      Viewing 466 - 468 of 482 Reviews
      Related searches: Jet jobs | Jet salaries | Jet benefits | Jet interviews
      ReviewsJet reviews

      Glassdoor has 547 Jet reviews submitted anonymously by Jet employees. Read employee reviews and ratings on Glassdoor to decide if Jet is right for you.