Jet reviews

3.7

63% would recommend to a friend

(482 total reviews)
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Marc Lore

73% approve of CEO

56% positive business outlook

Jet has an employee rating of 3.7 out of 5 stars, based on 482 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jet employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

482 reviews
1.0
Nov 6, 2017

Senior Specialist - Member Services

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have no current pros. I have lost so much respect for the company and am looking for a way out.

Cons

Where do I even start? We went through a period of rapid growth and promoted too many supervisors and team leads. I have heard managers admit people were promoted that are not qualified and aren't currently up to standard. Rather than fire/ask people to step down so we can have good leadership, they just let the current leader stay. Supervisors talk about how bored they are and how their job is a vacation. They also don't understand how the company is spending so much money on people they don't need. There is no room for upward movement because they are still shuffling people around at their current level. it is really frustrating when your leaders don't care, set bad examples by being on their phones/facebook/texting their entire shift instead of working and supporting the agents, and bragging about how much they get paid to do nothing. The agents are the ones doing the work and there are so many people who could do a great job if only given the chance. We need to clean house and get rid of the dead weight in leadership.

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Jet Response
8y
It sounds like you may have been involved in some unfortunate and deconstructive conversations. Sorry to hear that! As you mentioned, we enjoyed a period of rapid growth. In fact, we love that we were able to offer positions and promote many of our internal, high potential JetHeads for a time. We are currently focusing on stabilizing that growth and ensuring that we are here to stay! By rightsizing and getting our headcount where it needs to be, it allows us to focus our energies on developing those leaders that were promoted and preparing those JetHeads that could be next if we experience another wave of rapid growth. As to your advice to management - We do hold our leaders to specific expectations and standards. If they don’t meet those standards though, we are committed to helping them become successful we do this through one on one coaching’ and providing them with every tool possible. Like everyone going through learning we provide leaders enough time so they can change behavior and become successful. There are times that this support does improve behavior, and unfortunately there are times that it doesn’t. In either situation we do not publish who is getting additional support, and who isn’t making the necessary changes to be successful. It is difficult to address generalities though, so, if you really want something to change, we would need you to give specifics because we don’t know what you know or what you have seen. I assure you that we have a zero tolerance for retaliation. If any adverse action towards you takes place because you gave feedback, swift action will be taken against that individual. I am committed to fixing the issue(s) that are concerning you most, but I can’t unless you help us. If you want to remain anonymous, I understand that. There are avenues you can take in house to give us more specifics on the situations you have mentioned without giving up your identity. You could type up a letter and leave it under my keyboard, call the open-door hotline, or even put a post it note on my computer with your number that I could return a call too. At the end of the day, we would never want someone to be frustrated without an outlet to express their feedback, so, I ask you to please visit one of these avenues. Maggie K., Director of Talent
1.0
Nov 5, 2017
Recommend
CEO approval
Business Outlook

Pros

None that I can think of

Cons

Terrible place, stay away from them

4.0
Nov 3, 2017

jet review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great pay and some stuff

Cons

cant think of any nag think u

Viewing 337 - 339 of 482 Reviews

Glassdoor has 547 Jet reviews submitted anonymously by Jet employees. Read employee reviews and ratings on Glassdoor to decide if Jet is right for you.