Senior Specialist - Member Services - Anonymous employee Jet Employee Review

It sounds like you may have been involved in some unfortunate and deconstructive conversations. Sorry to hear that! As you mentioned, we enjoyed a period of rapid growth. In fact, we love that we were able to offer positions and promote many of our internal, high potential JetHeads for a time. We are currently focusing on stabilizing that growth and ensuring that we are here to stay! By rightsizing and getting our headcount where it needs to be, it allows us to focus our energies on developing those leaders that were promoted and preparing those JetHeads that could be next if we experience another wave of rapid growth. As to your advice to management - We do hold our leaders to specific expectations and standards. If they don’t meet those standards though, we are committed to helping them become successful we do this through one on one coaching’ and providing them with every tool possible. Like everyone going through learning we provide leaders enough time so they can change behavior and become successful. There are times that this support does improve behavior, and unfortunately there are times that it doesn’t. In either situation we do not publish who is getting additional support, and who isn’t making the necessary changes to be successful. It is difficult to address generalities though, so, if you really want something to change, we would need you to give specifics because we don’t know what you know or what you have seen. I assure you that we have a zero tolerance for retaliation. If any adverse action towards you takes place because you gave feedback, swift action will be taken against that individual. I am committed to fixing the issue(s) that are concerning you most, but I can’t unless you help us. If you want to remain anonymous, I understand that. There are avenues you can take in house to give us more specifics on the situations you have mentioned without giving up your identity. You could type up a letter and leave it under my keyboard, call the open-door hotline, or even put a post it note on my computer with your number that I could return a call too. At the end of the day, we would never want someone to be frustrated without an outlet to express their feedback, so, I ask you to please visit one of these avenues. Maggie K., Director of Talent