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      Jet

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      Jet reviews

      3.7

      63% would recommend to a friend

      (482 total reviews)
      avatar

      Marc Lore

      73% approve of CEO

      56% positive business outlook

      Ratings by category

      3.8

      Culture & values

      3.7

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Senior management

      Jet has an employee rating of 3.7 out of 5 stars, based on 482 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jet employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      482 reviews
      1.0
      Nov 14, 2017

      Operations Supervisor

      Operations supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Jet used to be a great company that practiced their values. There are no pros anymore. I have no faith in this company.

      Cons

      Jet used to be a wonderful company with an incredible vision who had two great men running the Salt Lake team. Now the Salt Lake team is ran by people who only have an interest in stuffing their pockets and trying to get away with shady business practices. Great managers and Supervisors are constantly threatened they will lose their jobs for reasons that are unethical. When said managers and supervisor finally have had enough the message to the floor is they "resigned". Don't bother going to HR. Everyone on the team was "hand picked" and came with a specialty in managing by creating fear and forcing people out. There have been countless wrongful terminations and cases resulting in the Labor Commission getting involved. Retaliation is constant and nothing is ever confidential. The Jet team is a dying breed. We now have more agents taking calls for Walmart.com in the building than we do actual Jet agents and no plans to increase Or promote anything on the Jet side. A large group of folks just came out from Walmart's call center in Houston to help train Jet teams how to take Walmart escalations. Little do those poor Houston folks know the plan is to close their call center leaving all those people unemployed. The list goes on..

      avatar
      Jet Response
      8y
      Thanks for your review and I will try to address your concerns the best that I can in this space. I am new to the organization, but have a great deal of confidence and trust in our management team to do the right thing. We strongly stand behind our zero-tolerance policy for lying, harassment, discrimination, bullying, and retaliation. If you believe this is occurring, there are many confidential ways to report it. We see the incremental expansion of some Walmart business into the Utah Jet facility as great news that has and will continue to create new roles and career opportunities for our team. We appreciate your feedback and are always looking for ways to improve. I am just completing focus groups with all our teams to gather feedback and encourage you to message me directly so I can research and address your concerns. - Howard S., Director of Member Services
      1.0
      Nov 14, 2017

      No appreciation for talent, no growth

      Leadership
      Recommend
      CEO approval
      Business Outlook

      Pros

      Office looks great. Nice location. Treats at least once a month. Free fresh fruits and vegetables in the break rooms. 401K is good. Fun work atmosphere.

      Cons

      A lot of lies, favoritism, and exaggerations about your personal future at Jet. The tools and processes will make your job difficult. Reading the reviews here from engineers makes sense. Jet does not invest in what matters, they put bandaid fixes on everything including the tools we use. So in the beginning leaders would tell you anything you wanted to hear just to get bodies into desks. Then when they over staff, suddenly there are no growth opportunities. Upper management has absolutely no idea what specialty teams do (which they constantly admit) and in tune specialty teams are undervalued, underpaid, and unappreciated for all their hard work. We've got teams of brilliant agents that (technically) have analyst roles and responsibilities but are viewed as a customer service employee and nothing else. When we try and push for more pay or roles in the company we get shut down. Literally told that we should be greatful for what we get at a call center level (because again that is all they think we do). Also to add that Jet no longer wishes to promote people. Doesn't matter how bad a team needs leadership, promotions are a last resort. If they need leaders they would rather an outside hire than utilize the great talent they overlook. I've seen highly rated leaders ( rated by the top managers of the location) leave the company because of a lack of appreciation. SLC management encourages you to leave at any mention of wanting a raise. The turn over rate for leadership is ridiculous. Truthfully if you want a call center customer service job, it doesn't get better than Jet. They pay better than any call center I know of. But if want a career, growth/leadship opportunities Jet does not value your skills.

      avatar
      Jet Response
      8y
      "We couldn’t agree more with the perks you’ve mentioned! As for the fresh fruits and veggies, my favorite is when we have kiwis! Yum! We also agree that we have a fun environment here. It’s almost that time of year again for the holiday fluffy snowball fights around the office. It sounds like you have some feedback for us, that’s great! We would love to talk more about specific things you are frustrated with but are unable to get specific unless you come chat with us. As we continue to mature our business, the tools we use will continue to improve. For example, we are excited to introduce a new WFM tool that will allow for much more flexibility with your personal life and scheduling needs. We definitely value our technical support (specialty as you referred to them) teams! Something we were pretty excited about was growing our Partner Operations team in a matter of 4 months from 30-40 employees to over 140 employees. Our technical support teams also make a position differential and shift differential depending on the start time. We look internally first when it comes to promotions for leadership. In fact, we have been able to promote over 20 Jet Heads to supervisor positions alone. That’s not to mention 5 promotions to manager level. Other managers and leaders have left the organization for various reasons, some of which were for better career opportunities. We would never want to be a barrier to someone growing themselves and maturing in their career. So anytime someone wants to chat with us about promotions, if we don’t have the position available right now and you feel it’s time for you to take the next steps in your career, we can focus on giving you developmental opportunities to grow that resume to make you competitive in the market. As to your advice to management--collaboration is always good and learning what assets any team brings to the table are critical. I’d love to chat with you about your concerns and see what we can come up with together for a plan moving forward for you and your career growth. Dave H., VP Member Services
      5.0
      Nov 14, 2017

      Excellent company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of freedom. Great benefits. Awesome people

      Cons

      lack of direction. No clear set guidelines or expectations

      Viewing 331 - 333 of 482 Reviews
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