JW Marriott reviews

3.5

59% would recommend to a friend

(1,046 total reviews)

56% positive business outlook

JW Marriott has an employee rating of 3.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JW Marriott employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews
1.0
May 11, 2024

All style and very little substance (Camelback Inn)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Most of the associates (and some less senior managers) on property are very friendly and helpful - Free hot meals and salad bar open in the employee cafe

Cons

- Wilful ignorance by the majority of management at all levels in response to employee reports of liability risks, suggestions for improvements, and requests for necessary job support - (3) associates I know from separate departments have asked about reasonable ADA accommodations for voluntarily disclosed disabilities in the past (6) months; all (3) associates have been subsequently harassed and targeted by property management using similar techniques that have become more severe over time (gaslighting, scapegoating, disciplined without receiving any tangible backup, being held to impossibly high standards over than their same level colleagues, and refusing to provide information that's critical for the associates to be successful at their job roles) - Company states they value diversity, inclusion, different perspectives, and new ideas, but respond to suggestions and constructive criticisms with a combination of defensiveness and dismissiveness - Management's most used phrase is "that's how it's always been"

5.0
May 10, 2024

Cool

Recommend
CEO approval
Business Outlook

Pros

The culture was absolutely great

Cons

Hospitality can be a challenging industry

3.0
May 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are decent with commission potential

Cons

Extremely stressful and fast paced job, guests will verbally abuse you and management does nothing, work schedule all over the place and posted last minute; you could get scheduled 3-11:30 one day and then 7:30-4 the next, leaving no time for sleep or anything else

Viewing 217 - 219 of 1,046 Reviews

Glassdoor has 1,345 JW Marriott reviews submitted anonymously by JW Marriott employees. Read employee reviews and ratings on Glassdoor to decide if JW Marriott is right for you.