JW Marriott reviews

3.5

59% would recommend to a friend

(1,046 total reviews)

56% positive business outlook

JW Marriott has an employee rating of 3.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JW Marriott employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Jun 19, 2023

Avoid.

Recommend
CEO approval
Business Outlook

Pros

Team is full of great people

Cons

Everything. Promises made in interview never fulfilled (particularly on salary). Horrendous working conditions, toxic management, ridiculous hours and shift patterns.

2.0
Apr 10, 2023
Recommend
CEO approval
Business Outlook

Pros

There are some nice, truly kind people who work there. (They will be treated like absolute garbage, or will be able to just let it slide, or, they will be pushed out whenever the leadership decides.) It's way too expensive, but the food is good. You get a fairly lousy employee discount to use on retail, but it's something. Sometimes the employee cafe is good and you do get free meals (not breakfast), although you only get one plate or risk the shame of having to go back through the recently installed electric turnstyle. The hotel itself is pretty. Does it warrant the expense? Absolutely not. But it's pretty and overall you are surrounded by nice things.

Cons

Where to begin. -Leadership does not care about you. Let me repeat. They don't. Because they are told not to care about you. They are told to tell everyone that this property is the best and everyone should be grateful to be employed there. You will hear this a lot. You will wonder if you're crazy. You're not. You will look at your check and wonder when will the $$ equate with all this luxury surrounding you! -You will be told you are being heard by People and Culture. Oh, you've been heard, but nothing will happen. If it does happen, it's not in your favor. -If you are a woman or a person of color, your opinion will be considered less valuable than a man's. This is not everyone in leadership, but it is for sure the main ones who leads opinion. -You will be tired, a lot. You will be dejected a lot. You will get an invitation to discuss your concerns that is ultimately either completely brushed off but the box will be checked off that your leader scheduled that meeting. -If you just like to get a simple thank you for going above and beyond, you won't :)

2.0
Mar 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Literally nothing is good about this job

Cons

Management does not care about you, terrible pay, no breaks, no benefits at all, pays lower than all other luxury hotels in the area and doesn’t offer catering like the other hotels do. Expects extreme professionalism for you to basically suck off the guests for crap pay

Viewing 16 - 18 of 1,046 Reviews

Glassdoor has 1,345 JW Marriott reviews submitted anonymously by JW Marriott employees. Read employee reviews and ratings on Glassdoor to decide if JW Marriott is right for you.