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      JW Marriott

      Part of Marriott International

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      JW Marriott reviews

      3.5

      59% would recommend to a friend

      (1,046 total reviews)

      56% positive business outlook

      Ratings by demographic groups

      JW Marriott has an employee rating of 3.5 out of 5 stars, based on 1,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JW Marriott employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Reviews by job title

      1K reviews
      5.0
      Oct 4, 2020

      Good

      Server assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company and friendly co workers

      Cons

      None, i love everything there

      3.0
      Oct 4, 2020

      Great job pre-pandemic

      Guest experience expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The associates in the front desk department are a strong team. Everyone works to support one another and help provide resources to resolve different guest issues. - Because the resort is so large, there is always something to learn and stay busy with. - Managers are supportive in helping the associates learn in areas they want to grow and develop in. - Typically, there is opportunity to make commission in this position. Which can greatly affect your paycheck.

      Cons

      - The resort is huge, so it takes a long time to become familiar with the different associates/departments to reach out to regarding different issues. - Hours are all over the place, which makes it difficult to have a good balance between work and social life. - Ever since the pandemic, the front desk cannot make commission off of up selling suites or view types. This was a significant component of pay. - The front desk is currently short staffed during some shifts; so, it can feel overwhelming at times talking to guests for long periods of time without a break.

      4.0
      Sep 28, 2020

      Great Company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Busy in season in the fall

      Cons

      Very slow in off season

      Viewing 928 - 930 of 1,046 Reviews
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      ReviewsJW Marriott reviews

      Glassdoor has 1,345 JW Marriott reviews submitted anonymously by JW Marriott employees. Read employee reviews and ratings on Glassdoor to decide if JW Marriott is right for you.