Intuit reviews

4.2

82% would recommend to a friend

(11,760 total reviews)
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Sasan Goodarzi

78% approve of CEO

77% positive business outlook

Intuit has an employee rating of 4.2 out of 5 stars, based on 11,760 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Intuit employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

12K reviews
4.0
Jan 10, 2009
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, excellent benefits, great facility. Many technical staff members are extremely skilled in their profession.

Cons

Poor planning, same mistakes made year over year, unwillingness to invest in maintaining & improving internal systems. Poorly managed projects result in minor catastrophes every year - if not for the highly skilled technical staff, the issues would be far more apparent to our customers. Quick to embrace "fad" business trends such as process excellence/six sigma and using project management professionals (PMPs) only to abandon them when they fail. Project Management Office nothing more than a group of non-technical staff that are supposed to "manage" technical projects, but are really nothing more than fancy secretaries that track time and create more problems than they solve. Marketing and product management teams rely heavily on IT solve problems created by their own incompetence.

1.0
Dec 22, 2008
Recommend
CEO approval
Business Outlook

Pros

Management level employees have great benefits and incentives. Group medical benefits are among the best in the industry. Stock purchase plan gives decent investment opportunity.

Cons

If you aren't a salaried employee, advancement opportunities extremely limited. Any concerns voiced to manager will only result in a bad employee review. Continued outsourcing of product development and support positions - in past two years, four departments at this location have either been outright eliminated or relocated to either the Philippines or India, causing a reduction of over 70 people, some with zero notice. Opportunity for desirable projects is based on who you're buddies with other than who is qualified.

1.0
Sep 14, 2008
Recommend
CEO approval
Business Outlook

Pros

There are very good people working at Intuit. Many have a great attitude and really want to be the best they can be. The compensation and benefits are fair and quite competitive. This applies to the two sites I am most familiar with: San Diego and Mountain View. Employees at all levels are exposed to lots of great ideas like customer driven innovation and the leadership model (i.e. "What's Important, How are we Doing, Priorities to Improve" Lots of great stuff that will help you be more competitive in your next job. As far the work environment, the new San Diego campus is one of the best in the industry and truly resembles the workplace of the future. incredible food in the cafe, great workout facility, and just a beautiful place, inside and out. It's hard to walk outside in a sunny day and not have a big smile on your face, looking at 40-foot Palm trees that are perfectly manicured.

Cons

Leadership, Leadership, Leadership... Almost every 24 months, it seems that Intuit will do a full "oil change" of the entire leadership team. I have seen this happen in the Consumer Tax Group (CTG), Intuit IT (IIT). What this means is that VPs, Directors and even a few CIOs are replaced by a new leadership team... In my opinion, this hurts the organizations (employees, customers and shareholders)... new leaders spend the next 6 months learning about what has been happening and then begin to put their "fingerprint" on their department. By the time a new "strategy" is in place, the rumors begin... the leader starts to lose credibility, and then one day, he or she is gone, with the usual email that starts with "It is with mixed emotion that so-and so is leaving Intuit to pursue X." Then the cycle begins again. This time we are "assured" that we got it right and hired the right leaders... Then we read the new announcement and begin to wonder if this person knows what they just signed-up for. The honeymoon lasts 3-6 months before the new leader realizes the situation. It is disappointing to observe this at such a great company that believes "Integrity without compromise" is the # 1 value. Yet somehow, the senior leaders never appear to be accountable for hiring so many "bad managers." This is where the logic begins to breakdown for me. If the leaders we are firing are truly "bad managers," then we don't know how to hire great leaders ( a big gap!). If they are really not bad managers, then we have a problem with retaining good talent and don't quite know how to deal with people who are "different" than us. Either way, the CEO and SVPs need to take more ownership of this, rather than blame the outgoing leader... Again, for me, this is an issue if integrity... at best it shows a lack of competence and maturity of our most senior leaders.

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