Intertek reviews

3.1

45% would recommend to a friend

(2,500 total reviews)

André Lacroix

40% approve of CEO

41% positive business outlook

Intertek has an employee rating of 3.1 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intertek employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Apr 26, 2024

Intertek's Consistent Faults

Recommend
CEO approval
Business Outlook

Pros

They offer four weeks of PTO to start, which is admittedly generous. But any goodwill this earns them quickly dissipates for the following reasons:

Cons

The company often boasts about being the best with "total quality assurance." This suggests everything they do is solidly reliable, barring revolutionary industry changes. Unfortunately, this couldn't be further from the truth. Their work is shoddy, but as long as it passes muster superficially, they don’t care. Raise any concerns, and you’ll be swiftly gaslit into thinking you’re the problem for even suggesting they're not entirely compliant. They preach safety, but only when it's convenient. Unless a knowledgeable safety inspector is present, it’s a free-for-all. Countless employees forego safety gear like boots, glasses, or gloves, and the company doesn’t provide adequate personal protective equipment until after an incident occurs. Then, and only then, do they scramble to rectify the situation, usually saying "it'll be fine, just get it done" rather than addressing the real issues. In terms of workload and compensation: Sales staff are overworked without additional pay. Billing departments suffer the same fate. Engineers face such high turnover that their workload often doubles or triples, without corresponding pay increases or industry-standard salaries. Technicians are treated as expendable, with little recognition or reward. Front desk roles have been virtually eliminated, with their duties dumped onto other overstretched departments, again without extra compensation. Even their equipment, supposedly calibrated, often isn’t up to standard unless it's absolutely necessary, like at the end of the month. Yet employees are expected to make do and find whatever tools they need, despite a clearly insufficient budget. Management keeps touting that the company is performing exceptionally well, yet the raises are laughable—2% of nothing is still nothing. Throughout COVID, the company's lack of concern for employee or family health was blatant; they didn’t consider closing or remote working until legally compelled to act. This company has stripped away anything that truly mattered to its employees, focusing solely on profit. Management is coerced into prioritizing revenue above all else. And rather than promoting from within, they prefer hiring externally to maintain an appearance of success. In essence, this company doesn't care about its employees. It’s all about meeting goals, regardless of the cost to staff morale or well-being. The idea of forming a union is met with immediate dismissal, as it’s an "at-will" employment environment. Raises are dangled then withdrawn as they continually move the goalposts. Please understand, many of the employees here are genuinely wonderful and kind individuals. But once you look above the team lead level, nothing else seems to matter. Setup times, materials, equipment—none of it counts unless it impacts the bottom line. My advice? Stay away. This place is nothing but misery, and everyone deserves far better than that.

1.0
Mar 13, 2024

Striping the company bare with no concern of cost to employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some really good people in within the business lines.

Cons

1. CEO strips company bare, to breaking point, to show positive numbers to the world/shareholders and a wonderful paycheque for himself and his close 'persons' 2. Everyone is too scared to raise concerns with the CEO. He has a terrible temper and can be heard berating his subordinates (others bosses) on calls in front of everyone. You do as you are told or 'exit' the business. 3. Micromanagement is excruciatingly painful, absorbs huge amounts of time (and resources). There is no trust in the company leadership - anywhere, unless a said 'person'. 4. Do not step out of line and vocalise/stand up for what is right for the ethical employment of people. 5. If there is a crisis, there is very limited understanding or support for the businesses as senior management do not understand the dynamics and impacts on each business. 6. Someone neutral needs to take a close look at the gender/disability balances of management over recent years, particularly at senior levels (non HR, H&S, Marketing, Sustainability). So many highly respected people have left. 7. No progression unless you are a 'said' 'person' that has been with the CEO prior to Intertek. It is astounding how high and how fast you can move if you are a 'said' 'person' - irrespective of the what is left behind. 8. 'Leadership with Soul' .... 'People at the heart of your growth strategy' .... - I struggle merging these words with the actions of the person that utters them, they are an eternity apart in reality. Sadly I joined many years ago when the company stood on some of these values however over time it has annihilated any care for its people and this 'leadership book' now is a complete farse. 9. Since doing his book, how much money has the CEO spent going around the world promoting his book - shouldn't this come out of his personal annual leave and bank account? All he is doing is using his platform now for his exit/benefit post Intertek whilst staff are pushed to their limits as recruitment/salaries are stopped - one cannot even have a change in working hours without this being 'approved' by the Global CEO. I do not know a person in Intertek that comes to work to do a bad job, however, when they are pushed to the limit with no recruitment backfill, no investment and customers start seeing the cracks open and are threatening to leave/ do leave (and the blame is left with us) - when will that last straw break 'the camels back'?

2.0
Sep 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexi-time Interesting work Great variety of assays GxP environment Great inter-&intra-team relationships between lower-level employees

Cons

Can't get anywhere without running into workplace politics. The place is subjugated by corporate. Managers have no power, corporate does not commit to any real changes or respond to feedback. Low pay. Company regularly thanks employees for record profits but doesn't reward them in the slightest. Little to non existent training. Work is overpromised to clients, leading to some employees overloaded with work and responsibilities beyond their role, while others slack off. Poor management and upper management completely detached from the concerns of lower level employees.

Viewing 76 - 78 of 2,500 Reviews

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