ICON reviews

3.5

64% would recommend to a friend

(5,296 total reviews)
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Barry Balfe

55% approve of CEO

50% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,296 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Farmacéutica y biotecnología industry (3.5 stars).

Reviews by job title

5K reviews
1.0
Feb 19, 2012
Recommend
CEO approval
Business Outlook

Pros

Great teams, wonderful CRAs, some of the managers are helpful and understanding.

Cons

CRAs are beaten down. Favoritism in hiring practices, culture of fear of retaliation. Most employees quietly grumble about work environment. poor work/life balance. No raises, promotions. The company tends to hire externally instead of promoting internally. CRAs are treated as an expendable resource. I've been with this CRO for almost a decade, and I cannot recognize the company anymore.

1.0
Mar 7, 2025

It just keeps getting worse

Recommend
CEO approval
Business Outlook

Pros

Job stability - for now at least

Cons

Where to even begin: Responsibilities and expectations only grow but recognition is reserved for "higher" roles. Management is always pushing and pushing and pushing. Seems like they may be getting ready to run but want get the most before they do. Regional favouritism in terms of quality expectations within departments. A mandate to return to the office on a 60-40 basis. This is a mystery that only the top management can explain but they don't want to. There are thousands, yes 1,000s of roles within the company that do not require attendance in an office but people are being pushed to be there. Perhaps they want us to suffer as it is hard to understand what else they want. Oh, and this is not actually applied to everyone. Favouritism abounds! This year pay review and bonuses are being withheld this year because shock-horror the company didn't hit 6% market growth. Anyone who can do basic math knows you cannot sustain that level of growth for any long period of time. (bonuses are not available to people under a certain level anyway. Spin that wheel hamster, the bulb isn't bright enough for the executives to look into your cage.) The CEO is currently being taken up on accusations of insider trading. One might wonder if this is perhaps why we aren't getting paid more this year. Either way this is a damning thing to have levelled and speaks volumes.

1.0
Feb 26, 2025

Stay away

Recommend
CEO approval
Business Outlook

Pros

It used to be a great company to work for, but changes over the last 2 years have changed the culture for the worst.

Cons

No career movement unless you are in Ireland or in a low cost country. Company started significant outsourcing in 2024 and it has impacted the quality of work.

Viewing 181 - 183 of 5,296 Reviews

Glassdoor has 6,541 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.