ICON reviews

Man..where to being?? The systems are a JOKE - they're straight out of the 80s. The CTMS does nothing helpful and the trip reports are terrible and buggy. Due to a system-wide bug, you can't search on the main intranet page. Want to find PTO information? Can't search! Good luck manually looking for important information. And yes, get ready to go back using Internet Explorer v 8.0... They "innovate" in the wrong areas. You have the ability to log into the ICON network from any device with Citrix, but yet, they block personal email and Facebook. Like, I can literally log into my confidential work information on ANY computer, but they're worried about Facebook? Get ready to waste a TON of paper as the company does not have electronic signatures. You can never get a hold of HR or IT, you have to submit a ticket in which they get back to you in 2 weeks. IT is outsourced to inexperience people in PI. It took them 2 hours to reinstall printer drivers...insane. $150 hotel maximum rate is laughable. I don't know of anywhere you can stay in a major metro. city for under $150. They recently removed the Principal CRA role, that's one less step in the career ladder for CRAs. Study management is just...hit or miss. I'm shocked at the terrible level of support some CTMs/PMs give their CRAs. There is no "therapeutic" training offered - CTMs tell you to google things if you want to learn more about your specific indication. Overall, the grass is NOT always greener CRAs! Really ask those hard hitting questions before saying "Yes" to moving to ICON!

Sub-par computer systems that are rushed into production. Whoever is selling the capabilities to the clients is overstating and overpromising, but why would that matter when they aren't the ones doing the actual work and support. If you are a smoker you can take unlimited smoking breaks but others don't. If you are a manager you can take 2 hour lunch breaks and basically set your own schedule, nobody hold you accountable for regular business hours. Staff is overworked and underappreciated, raises and bonuses are a joke. The review system is set up to where you can never win, the best you can hope for is to "meet expectations" but nobody will tell you how you can exceed. You get the same 2% increase yearly no matter if you're working 50 hrs/week or when times are slow. And you are expected to accept it and believe it when upper management keeps saying "we are working on it" even though low-pay is a consistent low scoring subject on the annual employee engagement survey. Oh, these won't apply to you though if you are a member of the golden calf group, PM/TPM. Yes, expect to just send emails to the developers and val telling them they need to work harder so you can look good to upper management and collect your retention bonus. NO other group received one, so I guess we are dispensable, that is the message loud and clear: you and the work you do don't matter. The word is out and morale is at low and continually falling. Many people have left already in the last year but haven't been replaced, the only plans to hire are in India and EU not in the US.