ICON reviews

3.5

63% would recommend to a friend

(5,268 total reviews)
avatar

Barry Balfe

51% approve of CEO

50% positive business outlook

ICON has an employee rating of 3.5 out of 5 stars, based on 5,268 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICON employee rating is in line with the average (within 1 standard deviation) for employers within the Farmacéutica y biotecnología industry (3.5 stars).

Reviews by job title

5K reviews
3.0
May 26, 2017
Recommend
CEO approval
Business Outlook

Pros

You are embedded within large pharma and feel like you are really part of the study team even though you are a contractor. You get full-time W-2 benefits that are comparable to a lot of pharma companies. I felt like my salary was competitive with similar positions in the industry.

Cons

Since you are a contractor within another organization there isn't much room for advancement . In addition, your manager at Docs does not know much about the client you are working at or the policies so they are at a loss to assist with client specific issues. Hired at the top of my pay range so when raises came around it I received only a 1% raise with an exceeds expectations rating.

2.0
Aug 25, 2016

Not what it used to be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits package is one of the better I have seen. PTO allotment is on par with other companies. Pay is equal to or slightly higher than other laboratories around.

Cons

Some in laboratory management require you to put your personal life on hold for the better of the company. Frequently comments are made to the affect of "The work is more important than you or anything you have going on in life." These are also the managers who are overheard talking about their employees badly, behind their backs, like high school teenagers. The lab has been very short staffed for quite some time now. The workload is increasing and so is the demand on tech's. As the demand grows, so does managements tendency to micromanage. There is no understanding from above how bench's run or the workflow, and it leads to conflict between management and staff. This environment of conflict and negativity is a breeding ground for errors, both big and small, to occur. Management thinks pessimistically majority of the time. The employees are not out to get you, or to take advantage of the company, we are there to do a good job and get out good results. We are willing to put in extra time if management would see that there is a need for it and not just see dollar signs and "employees who do nothing and whatever they want." Favoritism will get you further in this lab than good past performance. The "what have you done for me lately" mentality rules. Training is poor, and rushed, to no fault of the other lab techs. Due to the amount of work, demands for more from above, and the lack of fellow employees, new hires are typically thrown into the fire to sink or swim. Human resources at ICON is non-existent. They exist at the Pennsylvania location, are only reachable through a internet ticketing system and they constantly mess up paychecks/benfits/etc. There is no personal relationship, or face, to the HR group to be able to properly help you in the ways they should be able to.

3.0
Aug 4, 2016
Recommend
CEO approval
Business Outlook

Pros

ICON does some really important work. Who knows how many people might be healthy or even alive today because of some of the clinical trial software written to help determine the viability and efficacy of new pharmaceuticals being developed? In the years since I left ICON via an unexpected layoff, I have maintained pride in the work that I did there.

Cons

Office politics and favoritism! This garbage is what gets you demoralized employees. For years there was an end-of-year bonus offered to all employees; then it went away to placate the European offices and when the bonus did finally return, it was only under certain very difficult to attain accomplishments and only for certain people. Quit promising the world to the clients and actually get input from the people (most of whom are very good at what they do) who will do the work.

Viewing 70 - 72 of 5,268 Reviews

Glassdoor has 6,497 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.