Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Holland America Line?

49% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (27) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"good benefit including free cruises and friends and family discount." ((in 50 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 43 reviews)); "Flexibility, good work culture, work from home, adaptable schedule" ((in 30 reviews)); "Good training" ((in 17 reviews)); "good coworkers" ((in 14 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"Poor management" ((in 57 reviews)); "Low pay and too many cliques" ((in 48 reviews)); "Low salary compared to other competitors" ((in 27 reviews)); "Long hours and no rest" ((in 27 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 14 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

Holland America Line reviews

3.4

49% would recommend to a friend

(647 total reviews)

Beth Bodensteiner

74% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Reviews by job title

647 reviews

4.0

Sep 4, 2019

Stable good company

Director of sales

Recommend

CEO approval

Business Outlook

Pros

- 980 schedule gives every other Friday off - stable company - good perks

Cons

- steeped in tradition to a fault - senior leadership style has not evolved from control and command style - the decision makers are entirely data focused and don’t take market intelligence into account

1.0

Jul 29, 2019

Illegal Inducement and Racist Practices

Image creator

Recommend

CEO approval

Business Outlook

Pros

- Regular travel - Nice guests, they can become like family - Don't have to cook

Cons

- Pay (They pay you about $2.50 an hour even if you work on U.S. land regularly and violate state minimum wage laws) - Hours (Expect 60-70 hours, if you have overtime the machine sometimes wont let you enter it in so you have to lie about your hours) - Benefits (Commission is less than they promise) - Crime (Inducement to sign contracts, entrapment, violating labor laws, etc.) - Was often told not to approach Indian or Black guests as they don't spend much money - Screamed at in front of guests by psychotic coworkers - Lied to in the interview about wages, lifestyle, and days off - Coworkers would regularly steal each others commission, either out of spite or because basic necessities were too expensive to afford - Massive environmental pollution and negligence

3.0

Jun 11, 2019

Customer Service Representative

Reservations agent

Recommend

CEO approval

Business Outlook

Pros

Health benefits, work from home

Cons

Not able to meet sales goal/unrealistic sales goals

Viewing 112 - 114 of 647 Reviews

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Jobs at Holland America Line

Personal Cruise Consultant

Resolution Specialist - REMOTE - US

Associate Data Scientist

Manager, AI Operations

Assistant Ship Superintendent