Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Holland America Line?

49% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (26) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"Great benefits and working life" ((in 56 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 45 reviews)); "Free cruises yearly, Paid Vaca, work from home" ((in 28 reviews)); "Great workplace and team." ((in 15 reviews)); "good coworkers" ((in 14 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"Poor management" ((in 59 reviews)); "Low pay and too many cliques" ((in 46 reviews)); "Long hours and no rest" ((in 29 reviews)); "Low salary compared to other competitors" ((in 28 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 14 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

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Holland America Line

Holland America Line reviews

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3.4

49% would recommend to a friend

(646 total reviews)

Beth Bodensteiner

74% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 646 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

646 reviews

4.0

Oct 20, 2010

Good place to work

Front desk supervisor

Recommend

CEO approval

Business Outlook

Pros

Great travel benefits Good pay 4 months on, 2 months off

Cons

Long time away from home New CEO is terrible

2.0

Oct 14, 2010

they don't really care about you, it's all about rating and revenue

Port lecturer

Recommend

CEO approval

Business Outlook

Pros

free room and board; free travel; they fly you to wherever you need to go to join a ship; (at least they did for me in my position); get to travel the world and go to places you could never afford; meet a ton of co-workers from all over the world, which might come in handy if you go to where they live; freedom on days off to join a tour or wander about on your own; great adventures. I don't regret working for HAL.

Cons

Long work schedule; but the perk is the travel. Managers who are bullies or who see you as a threat... should be fired and not kept simply because they bring in revenue; Staff should be allowed greater discounts on cruises; Serious issues with communication skills in many entry-level management positions; they need to offer courses in Body Language, Demeanor, Tone of Voice, etc. not just "management" skills.....

1.0

Oct 11, 2010

Don't go.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free or discounted cruise after one year of service.

Cons

Need to jump hoops to get reasonable benefits.

Viewing 634 - 636 of 646 Reviews

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Jobs at Holland America Line

Associate Data Scientist

Email Marketing Specialist

Business Development Manager - Mid-Atlantic Region

Assistant Ship Superintendent

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Good place to work

they don't really care about you, it's all about rating and revenue

Don't go.

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