Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Holland America Line?

49% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (26) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"Great benefit package" ((in 59 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 42 reviews)); "Work from home, reward cruise after 1 year" ((in 29 reviews)); "Great workplace and team." ((in 15 reviews)); "coworkers are nice and helpful" ((in 14 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"poor management" ((in 56 reviews)); "Low pay and too many cliques" ((in 43 reviews)); "Long hours and flight standard low" ((in 30 reviews)); "Not enough deck officers for the workload and low salary for European officers." ((in 27 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 15 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

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Holland America Line

Holland America Line reviews

3.4

49% would recommend to a friend

(646 total reviews)

Beth Bodensteiner

74% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 646 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

646 reviews

3.0

Dec 14, 2012

I enjoyed the seasonal work immensely.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great cruise benefits, fun job

Cons

Long, tiresome hours of some grumpy passengers

4.0

Nov 17, 2012

It was pretty good. I planned on making a nice career there.

Direct reservations

Recommend

CEO approval

Business Outlook

Pros

Nice co-workers, good policies, fun product, good bosses. I only left to take a better job.

Cons

Low Pay, low commissions, no overtime, sitting all day, older building that you work in. Do not lie on your application about anything. I know of three people that got fired in the 4 months I was there because they put that they did not smoke and the HR team saw them smoking after they were hired.....fired the same day.

2.0

Nov 11, 2012

International Concierge

International concierge

Recommend

CEO approval

Business Outlook

Pros

You meet wonderful people from around the world.

Cons

Everything else. No time for anything. Work environment very hostile. They demand translation of documents from you in record time while at the same time your are supposed to do a million other things. They set expectations that are not humanly possible and if you make a mistake, that's all they will see.

Viewing 607 - 609 of 646 Reviews

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Jobs at Holland America Line

On Stage Alaska Presenters

Assistant Manager, Shore Excursion Operations

Associate Data Scientist

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Holland America Line

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Ratings by category

Ratings by demographic groups

Reviews by job title

I enjoyed the seasonal work immensely.

It was pretty good. I planned on making a nice career there.

International Concierge

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