Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Holland America Line?

49% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (27) , Manager (16) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"Great benefits and working life" ((in 62 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 42 reviews)); "Flexibility, good work culture, work from home, adaptable schedule" ((in 29 reviews)); "Good work environment and good salary compared to other companies" ((in 14 reviews)); "Great workplace and team." ((in 14 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"poor management" ((in 56 reviews)); "Low pay and too many cliques" ((in 44 reviews)); "Long hours and flight standard low" ((in 30 reviews)); "Low salary compared to other competitors" ((in 23 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 14 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

Holland America Line reviews

3.4

49% would recommend to a friend

(647 total reviews)

Beth Bodensteiner

74% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Holland America Line has an employee rating of 3.4 out of 5 stars, based on 647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.5 stars).

Reviews by job title

647 reviews

2.0

Feb 3, 2025

Poor Management

Revenue management support

Recommend

CEO approval

Business Outlook

Pros

Work From home Cruising perks

Cons

Training is non existent Management although knowledgeable in the product is horrible at team building and integrating new staff. Unless you’ve been for the company many many years consider yourself an outcast and out of the loop. HR doesn’t look out for their employees only for the upper management.

4.0

Feb 1, 2025

Review

Personal cruise consultant

Recommend

CEO approval

Business Outlook

Pros

Uncapped income, if you love travel, you'd enjoy this position. Standby on cruises, friends and family discount etc.

Cons

The manager of the department is a puppet for the executive manager, and the executive manager is not the nicest person. Unless she likes you. But if she doesn't, you'll go nowhere and be snapped at and degraded in the team meetings. Also, the metrics, part of being a call center, are quite often out of reach, even though you work hard every day, if the metrics don't add up, then you are accused of not doing your job. They don't count emails, which guests frequently use. Only phone calls.

4.0

Jan 29, 2025

Great people, okay company

Project manager

Recommend

CEO approval

Business Outlook

Pros

People are fantastic. Global company. Nice benefits.

Cons

Bad data and systems. Inconsistent direction from upper management.

Viewing 43 - 45 of 647 Reviews

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