Review - Personal Cruise Consultant Holland America Line Employee Review

The manager of the department is a puppet for the executive manager, and the executive manager is not the nicest person. Unless she likes you. But if she doesn't, you'll go nowhere and be snapped at and degraded in the team meetings. Also, the metrics, part of being a call center, are quite often out of reach, even though you work hard every day, if the metrics don't add up, then you are accused of not doing your job. They don't count emails, which guests frequently use. Only phone calls.