Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      75% would recommend to a friend

      (11,498 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.5

      Senior management

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,498 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Oct 16, 2016

      Hilton RMCC

      Revenue specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of PTO with management support to use it; flexible work environment (work from home one day per week and during winter holidays); management is approachable and usually willing to go the distance to solve problems; discounts on hotel stays and a wide variety of non-hotel related discounts (cell phone, mattresses, etc); overall positive office culture with numerous volunteer opportunities and fun events held throughout the year; decent training and development programs; perfect place for a new college graduate or those with a family and desire job stability

      Cons

      High level management seems to lack the ability to plan more than a few months in advance (numerous team members have desks in meeting rooms due to lack of space); last-minute initiatives with dubious goals and lack of transparency regarding their impact on the business; lack of transparency in regards to promotions; lack of opportunities to move up the ladder within the RMCC (you will either manage hotels or manage people here) or within Hilton (the Dallas office seems very removed from the rest of the company); increase in nepotism within the past two years (a curiously high number of lower and middle managers have out-of-office connections with leadership i.e. babysitters, gym buddies, friends of family, etc.); lack of incentives to improve personal performance (typical 3% yearly pay increase; no bonuses for non-management positions; salary caps for promotions)

      avatar
      Hilton Response
      9y
      Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. As always, we encourage you to provide your feedback directly with your manager or HR team to ensure any opportunities are addressed. Thank you again for taking the time to give us a review and for your commitment to Hilton.
      1.0
      Sep 13, 2013

      eCommerce Manager, Edge Fund

      Ecommerce manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hotel discounts, well known brand, good city, good location, good benefits, friendly peers, covered parking, snack area, vending machine, water fountain

      Cons

      Extremely high turnover, poor training, unusual workloads (portfolios of 30+ hotels), mismatch hiring (e.g. they hire strategists and place them in analytical roles), unclear departmental divisions, busy work for the sake of busy work (endless checklists, audits, etc), inexperienced people managers

      2.0
      Jan 12, 2024

      Middle Management

      Accessibility analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The digital department is well above average when it comes to the importance of digital accessibility and being receptive to digital accessibility considerations in the product lifecycle. The department head is brilliant and has great leadership skills.

      Cons

      Unfortunately, the department has a Senior Manager that is a persistent bully and intermittently unprofessional. The behavior is all the more damaging since we're all remote; I dread out 1-on-1's as they're historically more passive-agression and mockery (overt and undermining my intelligence) than constructive, tactical, or productive. Bitter-sweet, I finally asked a colleague about their experience with this Sr. Manager, and this Manager has a reputation for being toxic (so it's not just me, at least). Three other colleagues under this manager have left because of his behavior (*including prior reports to HR with no improvement), and another is on their way out (with multi-year Hilton tenures). I am trying to find another jobas well, despite loving the work. It's not healthy, and there's no where else to go within Hilton's digital accessibility discipline to distance from this Sr. Manager.

      Viewing 25 - 27 of 11,498 Reviews
      Related searches: Hilton jobs | Hilton salaries | Hilton benefits | Hilton interviews | Hilton conversations
      ReviewsHilton reviews

      Glassdoor has 13,594 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.