Hilton reviews

3.9

75% would recommend to a friend

(11,498 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,498 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

11K reviews
2.0
Jun 8, 2021

Smoke and Mirrors

Recommend
CEO approval
Business Outlook

Pros

PTO program is nice with regularly accruing, rolling hours. A big effort to have fun on-site events for team. Ability to move to different departments, positions, or hotels anywhere.

Cons

Handling of COVID was atrocious internally. The company laid off thousands of people, expected those remaining to do quadruple the work, failed to communicate to anyone what the long term plan was for return to work, and then the CEO has the nerve to tout financial gains in 2020. Gross. Salaried management positions are grossly underpaid compared to other industries, especially for a company expecting managers to work a minimum of 50 hours per week. They will slowly milk out every last ounce of effort from anyone. They flex on work/life balance, but there is NO work life balance as long as you are cutting hourly schedules. You could give everything and you're still only a number and replaceable. Corporate is a mess. Any directives and standards are not planned well, not tested, rolled out in a wild way and the Lobby constantly has contradicting standards documents.

5.0
Mar 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Great team environment and opportunities for advancement.

Cons

If not working for a corporate owned or managed property, you will be subject to owners that may not invest in the property in a way that would help the guest and employee experience.

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Hilton Response
6y
Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We wish you the best of luck in all your future endeavors!
5.0
Jun 27, 2016
Recommend
CEO approval
Business Outlook

Pros

I really love the work environment... I work from home for Hilton! Great advancement opportunities and pay incentives. Really effective and well done online training as well.

Cons

I can't really think of any, except the occasional rude or impatient (won't listen to recommendations) customer.

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Hilton Response
9y
Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton prides itself on offering a comprehensive training program and assimilation period for our Team Members to ensure the foundation for success is laid from the beginning. We are glad this was the case for you. Thank you for your commitment to Hilton!
Viewing 28 - 30 of 11,498 Reviews

Glassdoor has 13,595 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.