Hilton reviews

3.9

74% would recommend to a friend

(11,519 total reviews)
avatar

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,519 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

12K reviews
3.0
Dec 31, 2023
Recommend
CEO approval
Business Outlook

Pros

-Employee discount -Decent benefits/PTO -Job stability -Good work/life balance (esp if you do bare minimum, it’s pretty easy to get away with it)

Cons

-Forcing people to go into office 2-3x a week even though most contractors and team members work 100% remote -Below market pay for tech positions -Raises are terrible, typically 3% increase for cost of living adjustments -Lots of outsourcing, and high turnover on certain teams. -Not long-term job if you care about professional growth. Most team members either leave after realizing they’ll never get promoted or end up staying in the same role for 10+ years so they can coast -Company culture is forced upon you. It’s expected you play nice with everyone even if there are major problems to call out. This makes it easy to coast bc you will never get in trouble or fired for it.

4.0
Aug 16, 2023
Recommend
CEO approval
Business Outlook

Pros

These pros are moreso about the company in general: the benefits at this company are SO good; free food everyday; some of the best healthcare around; company trips & travel benefits; this company really is THAT good.

Cons

The cons have to do with the bellman position itself; at my location, I was fulltime & minimum-wage (in Virginia, it's $12 an hour). Now you'd expect the tips to make up for it, but it was rare that I got any good tips here. And I've worked for other hotels & made AMAZING tips at those other hotels, so I know I'm good at my job--its just the clientele at my particular Hilton-location were cheap. I wouldn't mind this as much if I was part-time and if i was able to do something else more productive (like be in college at the same time), but the bellman-position here *requires* you to be 40 hours a week. With bad tips, $12 an hour fulltime (while doing nothing else to help your social mobility) is not sustainable in today's world, so the position burned me out (And it doesn't help that you can't sit down at ALL on the job). The benefits are GREAT--but the pay itself: not so much. In the end, It just wasn't worth it since there was no 100% guarantee of moving up from bellman.

4.0
Apr 15, 2023
Recommend
CEO approval
Business Outlook

Pros

Great people. They have a lot of activities to bring employees together and be able to explore company culture. Nice cafeteria and meal discounts. Work load is reasonable, good work-life balance.

Cons

There are office politics just like every where else. Gotta be really diligent with up-keeping your work performance, so you're not the one at the bottom that they consider to have a "talk" to pressure you to leave. Even if your performance review went well and had positive feedback from your leader, it's still possible that they come and surprise you with a suggestion to consider "other areas" to find a job in. It's pretty scary and stressful to be put into this situation without any transparent communication about their actual thoughts on the performance.

Viewing 187 - 189 of 11,519 Reviews

Glassdoor has 13,622 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.